Manager In Training

Texas Car Title & Payday Loan Services • Converse, TX

6d

About The Position

This is a customer-facing, performance-driven role focused on understanding customers’ needs and guiding them through financial solutions. The Manager In Training handles inbound and outbound conversations, asks follow-up questions, and helps customers make decisions, including discussing money. The role involves asking direct questions, handling hesitation or rejection, making outbound calls, and staying engaged in conversations that may feel uncomfortable.

The position offers structured training, ongoing coaching, a team environment, and fast-track advancement opportunities. Success requires staying positive when customers hesitate or say no, continuing conversations with follow-up questions, building confidence through practice, applying feedback quickly, and performing consistently in a structured, goal-driven environment. The role is based on a 40-hour work week, including Saturdays. Branch hours are Monday through Friday, 10 a.m. to 6 p.m., and Saturday, 9 a.m. to 1 p.m.; every Sunday is off.

Requirements

• High school diploma or equivalent.
• Able to work 40 hours per week, including Saturdays.
• Satisfactory completion of pre-employment screenings.
• Reliable personal transportation and a valid driver’s license.
• Comfortable speaking with customers over the phone and in person.
• Strong communication skills.
• Ability to learn quickly and adapt.

Nice To Haves

• Customer service, sales, or collections experience.
• Fluency in English and Spanish.

Responsibilities

• Work directly with customers to understand their needs and guide them through financial solutions.
• Handle inbound and outbound customer conversations, including outbound calls.
• Ask direct and follow-up questions to help customers make decisions, including decisions involving money.
• Address customer hesitation and rejection while staying engaged in conversations.
• Apply coaching and feedback to improve performance.
• Perform consistently in a structured, goal-driven environment.

Benefits

• Majority company-paid health, dental, and vision coverage.
• 401(k) program.
• Company-paid life and disability insurance.
• Two weeks of paid vacation.
• Six paid holidays.
• Two PTO days.
• Five sick days.
• Monthly bonus potential.
• Structured training and ongoing coaching.
• Fast-track advancement opportunities.
• Team environment focused on employee success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED