Manager In Training

Texas Car Title & Payday Loan Services • Fort Worth, TX

4d

About The Position

This is a customer-facing, performance-driven role focused on understanding customers’ needs and guiding them through financial solutions. The Manager In Training handles inbound and outbound conversations, asks follow-up questions, and helps customers make decisions, including through financial discussions. The role requires comfort asking direct questions, handling hesitation or rejection, making outbound calls, and staying engaged in conversations that may sometimes feel uncomfortable.

The position offers structured training, ongoing coaching, and advancement opportunities in a fast-paced, goal-driven team environment. Team members are expected to remain positive when customers hesitate or decline, continue conversations with follow-up questions, apply feedback quickly, and build confidence through practice and coaching. The schedule is 40 hours per week, including Saturdays; the branch is open Monday through Friday from 10 a.m. to 6 p.m. and Saturday from 9 a.m. to 1 p.m., with Sundays off. Compensation is $13.35–$15.24 per hour, with monthly bonus potential.

Requirements

• High school diploma or equivalent.
• Able to work 40 hours per week, including Saturdays.
• Satisfactory completion of pre-employment screenings.
• Reliable personal transportation and a valid driver's license.
• Comfortable speaking with customers over the phone and in person.
• Strong communication skills.
• Ability to learn quickly and adapt.
• Able to stay engaged when customers hesitate or decline and to handle rejection.

Nice To Haves

• Customer service, sales, or collections experience.
• Fluency in English and Spanish.

Responsibilities

• Work directly with customers to understand their needs and guide them through financial solutions.
• Handle inbound and outbound customer conversations, including outbound calls.
• Ask direct and follow-up questions to help customers make decisions.
• Address customer hesitation and objections, including during financial conversations.
• Apply feedback and coaching to improve performance.
• Perform consistently in a structured, goal-driven environment.

Benefits

• Majority company-paid health, dental, and vision insurance.
• 401(k) program.
• Company-paid life and disability insurance.
• Two weeks of paid vacation.
• Six paid holidays.
• Two PTO days.
• Five sick days.
• Monthly bonus potential.
• Structured training and ongoing coaching.
• Fast-track advancement opportunities.
• Team environment focused on employee success.
• Every Sunday off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED