MANAGER IN TRAINING - POOLER

GATE HR•Pooler, GA

123d

About The Position

The Manager in Training role prepares the employee to support GATE store operations and customer service. The position provides leadership and direction to employees to help maximize customer service, profits, and sales; addresses employee-relations issues and enforces company policies; and resolves store issues involving customers, employees, transactions, or malfunctioning equipment. The role works with the Store Assistant Manager and Team Leader to control operations and inventory, maintain stock and displays, place grocery and merchandise orders, and keep the store clean and organized. It also includes making bank deposits, completing required reviews and reports, communicating information to the Corporate Office, and performing minor equipment maintenance and repairs. The role requires a flexible schedule, including weekends and holidays, and regular interaction with customers, employees, vendors, and delivery personnel. Previous leadership or supervisory experience is preferred. Candidates must be at least 18, pass a pre-employment drug screening and background check, and hold a valid driver’s license. The work involves standing for extended periods and lifting, carrying, or moving up to 50 pounds, as well as bending, kneeling, stooping, and reaching overhead.

Requirements

Must be at least 18 years old to support the sale of alcohol and tobacco products.
Must successfully complete a pre-employment drug screening and background check.
Must have a valid driver’s license.
Must be able to work a flexible schedule, including weekends and holidays.
Must be able to speak, read, write, and comprehend English sufficiently to communicate effectively with staff and customers.
Must be detail-oriented and have strong organizational skills.
Must be able to stand for extended periods.
Must be able to lift, carry, and move up to 50 pounds.
Must be able to bend, kneel, stoop, and reach, including overhead.
Must be mathematically proficient.
Must have strong customer-service and problem-solving skills.
Must be able to operate a computer.

Nice To Haves

Previous leadership or supervisory experience is preferred.

Responsibilities

Provide a friendly, efficient customer experience and ensure customer service is the first priority.
Provide leadership and direction to employees to support customer service, profits, and sales.
Work with the Store Assistant Manager and Team Leader to control store operations and inventory.
Monitor inventory and ensure shelves and coolers are stocked.
Place grocery and merchandise orders, check in vendors and deliveries, and promote effective vendor relationships.
Implement merchandise programs by maintaining stock levels, layouts, displays, pricing, coding, and product rotation in accordance with company policy.
Communicate merchandise programs to employees and train them to support those programs.
Make bank deposits for the store.
Complete required reviews and reports and communicate information to the Corporate Office.
Maintain a high level of cleanliness and organization, including interior and exterior housekeeping during the assigned shift.
Perform minor repairs and maintenance on store and pump equipment.
Schedule the team and fill shift vacancies when scheduled employees are absent.
Address employee-relations issues and enforce company policies.
Document disciplinary actions in employee performance evaluations and conduct terminations in accordance with company policy and guidance from the territory supervisor and/or Human Resources.
Address store issues, including disgruntled customers or employees, drive-offs, no-fault product policies, invalid credit cards, and broken or malfunctioning equipment.
Arrive on time and in proper uniform, and ensure the team is properly uniformed.
Attend required training, safety courses, and office and departmental meetings.
Report safety hazards, follow up to ensure they are corrected, and assist in providing a safe work environment.
Contribute to a positive and supportive team environment.