Manager In Training

Planet Fitness - Baseline Fitness•Lafayette, CA

15d•Onsite

About The Position

The Manager In Training assists with oversight of gym operations to ensure a positive member experience. The role is intended to provide accelerated training in preparation for future club manager positions. The position is full-time and located at Pinhook PHK in Lafayette, Louisiana.

Requirements

Honesty and a strong work ethic.
Strong customer service skills.
Strong communication, organizational, and leadership skills.
Basic computer proficiency.
Ability to stand and walk for at least 75% of the shift.
Ability to talk in person or on the phone for at least 75% of the shift.
Ability to lift up to 50 pounds for less than 30% of the time.
Demonstrates customer service, active listening, problem-solving, diplomacy, and timely communication with staff and supervisors.

Responsibilities

Assist in recruiting, hiring, training, and developing staff.
Assist with member service oversight and ensure staff provide a positive customer experience.
Perform front-desk tasks, including greeting and welcoming members, conducting gym tours, explaining BCM amenities, and addressing member service issues and questions.
Assist with team member management and provide backup support to the Club Manager as needed.
Help create and maintain a positive image of the club.
Ensure the gym opens and closes promptly when the Club Manager is absent.
Assist with preparing schedules and covering shifts as needed.
Supervise team members in the Club Manager’s absence.
Assist with coaching and counseling performance to help achieve company standards.
Assist with implementing and following company policies and procedures.
Assist with overseeing gym cleanliness and appearance.
Ensure team members know about and are trained on current marketing promotions.
Assist with ordering supplies, maintaining inventory, and tracking reports as needed.
Successfully complete and demonstrate the MIT training guide.