Manager in Training
About The Position
The Manager in Training role prepares the employee to perform Store Manager duties. The position involves supervising and training employees, maintaining excellent customer service and site standards, managing staffing and store operations, and overseeing financial performance. The manager is expected to work with minimal direction and to act as an effective manager, supervisor, and leader. The role is based at 11133 Ravenna Rd, Twinsburg, Ohio 44087, with flexible availability across days, evenings, overnights, and weekends. The work is performed primarily indoors, but includes outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The employee may occasionally encounter extreme cold while supervising work in a walk-in cooler or freezer, as well as occasional noise. Hiring range: $15.00 to $19.00.
Requirements
- High school diploma or GED preferred.
- Retail sales experience preferred.
- Ability to perform the essential duties and work in the described conditions.
- Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
- Ability to supervise and manage functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
- Ability to use a computer, or acquire the skills necessary to use one at the site, including analyzing reports and handling inventory control, cash control, and counseling notices.
- Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
- Ability to communicate orally and in writing in English.
- Ability to work with minimal direction and supervision.
Responsibilities
- Recruit, hire, and train positive, enthusiastic employees to provide excellent customer service.
- Assign and manage tasks to keep the site clean, stocked, organized, and maintained according to company standards.
- Maintain a professional and supportive image among employees and supervisors.
- Schedule employees within company guidelines to maximize customer service and maintain the site image.
- Apply non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
- Develop positive, professional relationships with suppliers.
- Promote excellent service and resolve customer complaints in a timely, professional manner.
- Promote and ensure a safe, positive public image in the neighboring community.
- Prepare timely written performance appraisals and provide performance-based feedback.
- Train employees to meet company standards for customer service, site image, marketing execution, and safety procedures.
- Promote safety awareness.
- Ensure employees receive proper communication in a timely manner and hold ongoing communication meetings with site employees and the Market Manager.
- Evaluate site needs and develop action plans to achieve objectives.
- Organize and maintain site files and manuals.
- Ensure required and requested reports are completed accurately and on time.
- Ensure merchandise is stocked, attractively displayed, and correctly priced.
- Ensure required employment-related posters and signs are accessible to employees.
- Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
- Budget and forecast profit-and-loss lines and understand and manage merchandise margins.
- Safeguard and account for money received and disbursed.
- Perform other financial analysis necessary to maximize sales and net profits.
- Perform other duties as assigned or delegated by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
