Manager-in-Training

ACAC Charlottesville•Charlottesville, VA

About The Position

The acac Manager-in-Training Program provides cross-club and cross-department management and leadership experience to prepare participants for management roles in a club or at the home office. Training includes mentoring, live and virtual instruction, special assignments and projects, and on-the-job practice. Participants learn club operations across areas such as membership sales and marketing; fitness, group exercise, aquatics, events and sports; childcare; youth programs and summer camps; food and beverage; day spa; housekeeping and maintenance; member services; PREP; human resources; and general and financial management. Managers-in-Training have a home base club and may work at other clubs and in different positions within their market. They may also cover management or other key vacancies until replacements are hired and trained. Demonstrated success may lead to promotion to an available management position at an acac property or the home office. The role includes following a training plan, maintaining confidentiality, participating in leadership meetings, completing Manager on Duty training and shifts as needed, supporting club events, keeping current on club offerings and policies, and assisting with membership tours and sales. Before or while awaiting a management coverage assignment, participants cross-train in every department, learn operational systems and procedures, complete training checklists, shadow managers, work frontline shifts, and gain experience with staffing, inventory, revenue, expenses, and departmental financial drivers. They meet with home office executives and HR, learn the club’s software platforms, complete assigned training, obtain CPR and First Aid certification, complete a facility walkthrough, and review applicable budgets and financial reports. In Charlottesville and Richmond, they must complete requirements to maintain a VDOE licensing folder. When designated as an Interim Manager, the participant leads a department and its direct reports. Duties include hiring, onboarding, training, coaching, scheduling, performance reviews, payroll review and submission, addressing team member concerns with the GM and HR as needed, managing the department budget and financial performance, and ensuring compliance with FiveStar principles, facility standards, SOPs, and club policies. The position may be based in the Charlottesville, Greenville, Richmond, or West Chester market. The role requires travel among acac locations within the assigned market and, in emergencies, travel to another acac market. Physical and environmental requirements include occasional bending, kneeling, and lifting up to 50 pounds; frequent standing, walking, and reaching; and repetitive phone and computer work. Team members are expected to follow handbook policies, support club cleanliness and activities as assigned, respond promptly to work correspondence, maintain a positive attitude, and deliver outstanding member and guest service.

Requirements

FiveStar customer service and problem-solving skills.
Excellent communication skills.
Strong leadership aptitude.
Experience leading a team and being part of a high-performing team.
Experience working in a fast-paced, multifaceted, customer-facing position.
Servant leadership mentality.
Outgoing, friendly personality and ability to work with, lead, and serve people of varied backgrounds.
Responsible and accountable; self-motivated.
High energy and a positive outlook.
Growth mindset and desire to learn and improve.
Willingness and ability to work at any acac location within the assigned market and travel to another market in emergencies if needed.
Ability to occasionally bend, kneel, and lift up to 50 pounds; frequently stand, walk, and reach; and perform repetitive phone and computer work.

Nice To Haves

Experience working for acac or another high-end, high-touch, service-oriented business.
College degree preferred, or equivalent skills gained through experience.
Lifeguard certification is a plus but is not mandatory.

Responsibilities

Follow the MIT training plan and take ownership of assignments, projects, deadlines, checklists, reporting requirements, and self-study.
Maintain the confidentiality of business and HR information.
Attend and participate in management team huddles and meetings.
Complete Manager on Duty training and work MOD shifts if needed.
Help plan, promote, and execute major club events.
Maintain current knowledge of club policies, operating hours, programs, and services.
Provide membership tours and sell memberships when needed; proactively greet prospective members touring with a Membership Advisor.
Cross-train in every department, learn operational systems and SOPs, complete onboarding checklists, shadow department managers, work frontline shifts, and run departments on managers’ PTO days.
Participate in supply ordering or inventory management, strategic planning for revenue and expense management, and review of departmental financial drivers.
Meet with Home Office executives and HR team members to learn their roles, expectations, support, and available resources.
Gain working knowledge of club management software platforms.
Complete assigned online training, HERO training, and De-escalation Training.
Complete a Facility Walkthrough and obtain CPR and First Aid certification.
In Charlottesville and Richmond markets, complete requirements to maintain a VDOE licensing folder.
Review applicable annual departmental budgets and monthly financial reports.
Perform other duties or projects assigned by the Regional Manager, VP of Programs & Training, or location GM.
As Interim Manager, recruit, interview, and hire department team members; onboard and train them; and provide ongoing coaching and mentoring.
Develop work schedules based on budget and club needs.
Conduct annual performance reviews and communicate wage adjustments; recognize and reward high performers.
Approve and submit bi-weekly payroll, audit time punches, and confirm accuracy.
Work with the GM and HR team as needed to address team member concerns and performance or conduct issues.
Manage the department within budget parameters and participate in budgeting and monthly financial reviews as applicable.
Drive revenue and control expenses in profit-center departments, or actively manage expenses in cost departments.
Ensure the department implements FiveStar principles, meets Facility Walkthrough standards, and follows applicable SOPs and club policies.
Work at any acac location within the assigned market and travel to another market in emergencies if needed.
Read, sign, and abide by Team Member Handbook policies; park in designated team member areas; assist with club cleanliness; attend mandatory Personal Training meetings; and assist with Service Days, programs, events, or activities as assigned.
Promptly respond to work-related correspondence, exhibit a positive attitude, and deliver outstanding service to members and guests according to FiveStar principles.