Manager In Training

Serenity Mental Health Centers•Southlake, TX

About The Position

Serenity is seeking a motivated Manager in Training for a healthcare leadership development opportunity. The role provides hands-on experience in clinic positions through immersive rotations lasting 1–3 months, with training and mentorship to build knowledge of clinic operations and prepare for a leadership position. The Manager in Training serves as a liaison between the organization and patients, helps promote medical solutions, supports patient experience, and learns to contribute to business growth. Willingness to relocate is required. The position is contingent on successfully completing a criminal background check upon hire. Training includes developing persuasive communication and objection-handling skills; learning business development and marketing strategies; advocating for mental health and educating customers about treatments; using the Electronic Health Records system for care coordination; and conducting consultations to gather patient information and develop personalized treatment plans. The position may involve working with suicidal patients and listening to trauma from patients with PTSD, which may be triggering.

Requirements

  • At least 1 year of supervisory experience or currently pursuing a business-related field of study.
  • At least 2 years of sales experience.
  • Exceptional interpersonal skills, the ability to maintain confidentiality, and the ability to resolve common patient or customer concerns.
  • A patient-centric approach and genuine interest in driving business growth and achieving organizational objectives.
  • A self-driven, results-oriented mindset and commitment to exceeding expectations and pursuing personal and professional development.
  • Willingness to relocate.
  • Successful completion of a criminal background check upon hire.

Responsibilities

  • Complete immersive 1–3 month rotations across various clinic positions to gain clinic operations knowledge and leadership skills.
  • Promote healthcare options and respond to customer objections.
  • Learn and apply strategies to drive business growth and collaborate on marketing initiatives.
  • Advocate for mental health, educate customers about treatments, and prioritize patient satisfaction.
  • Use the Electronic Health Records system for accurate and efficient care coordination.
  • Conduct patient consultations, gather relevant information, and develop personalized treatment plans.
  • Serve as a liaison between the organization and patients.

Benefits

  • Career advancement opportunities, with a path from Assistant Management to Operations Management, Regional Management, and beyond.
  • Medical, vision, and dental insurance coverage for employees and their dependents.
  • 20 days off annually: 10 PTO days and 10 holidays.
  • 401(k) plan.
  • Employee referral program with additional rewards for referrals.
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