Manager in Training

Crunch Fitness - Fitness Ventures LLC•Des Moines, IA

About The Position

The Manager in Training (MIT) is a key member of the club leadership team responsible for supporting daily operations while developing the skills necessary for future advancement into a management role. This position plays an active role in creating a positive, high-energy, and results-driven environment for both members and team members. The MIT works closely with club leadership to learn and execute all aspects of club operations, including sales, team development, member experience, and operational standards. This role requires a strong commitment to leadership development, accountability, and delivering an exceptional member experience.

Requirements

High school diploma or equivalent (GED) required.
Minimum age of 18 years.
Previous experience in sales, customer service, fitness, or leadership roles preferred.
Strong leadership, communication, and interpersonal skills.
Effective time management and organizational abilities.
Ability to motivate and influence team performance in a positive manner.
Strong problem-solving skills and ability to adapt in a fast-paced environment.
Fitness industry or club management experience preferred but not required.
Commitment to achieving performance goals and supporting team success.
Current CPR (Cardiopulmonary Resuscitation) certification required.
Applicants must be legally authorized to work in the United States and must maintain eligibility throughout their employment.
Proof of employment authorization and all documentation required for employment verification must be provided upon hire.
Employees are responsible for notifying the company immediately if their work authorization status changes.

Nice To Haves

Additional fitness or industry certifications preferred.

Responsibilities

Support and contribute to a positive, high-performance team culture.
Inspire, coach, and motivate team members to deliver an exceptional member experience.
Recognize and celebrate individual and team achievements to reinforce performance and engagement.
Assist in training and developing team members in alignment with company standards and expectations.
Promote accountability and ensure adherence to club policies, procedures, and service standards.
Achieve individual sales goals and contribute to overall club revenue targets.
Support achievement of team revenue goals through coaching, motivation, and active leadership.
Follow up with leads and prospects in a timely and professional manner.
Support and execute company sales initiatives, promotions, and membership growth strategies.
Monitor performance metrics and work to consistently meet or exceed key performance indicators (KPIs).
Ensure a welcoming, professional, and service-oriented environment for all members and guests.
Assist in managing front desk and membership services operations to drive engagement and results.
Communicate and reinforce club policies, procedures, and expectations to team members.
Maintain a strong focus on cleanliness, safety, maintenance, and overall facility standards.
Support a “culture of cleanliness” by ensuring all team members take responsibility for facility presentation.
Assist in ensuring the club meets all operational standards for safety, cleanliness, and security.
Demonstrate working knowledge of all standard operating procedures and club policies.
Support implementation of company programs, promotions, and initiatives to drive membership growth.
Communicate clearly and effectively with team members and leadership.
Ensure timely and accurate follow-up on sales leads and member inquiries.
Model professionalism and reinforce company values in all interactions.