Manager In Training (Full-Time)

Hibbett•Pulaski, TN

8d•Onsite

About The Position

The Manager in Training assists the Store Manager with overall store operations and administrative duties and develops knowledge across all product areas and departments. The role helps determine approaches for achieving store goals and initiatives, upholds company policies and visual standards, and promotes sales and promotions. As an ambassador for Hibbett | City Gear, the Manager in Training helps create a distinctive customer experience and acquire and retain customers. The position emphasizes outstanding customer service and merchandise sales. In the Store Manager’s absence, the Manager in Training assumes supervisory control and is trained to perform the Store Manager’s responsibilities. The role supports asset control, sales and operational planning, inventory awareness, merchandising, ordering, restocking, scheduling, and maintaining department standards. It also involves guiding employees and customers, monitoring sales and expenses, keeping the Store Manager informed about inventory movement and customer trends, and protecting company assets and financial information through effective internal controls.

Requirements

Experience working in a retail environment, preferably in footwear and athletic apparel.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keeping up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager to establish action plans for selling, restocking, merchandising, ordering, scheduling, and other departmental and store responsibilities.
Assume responsibility for the entire store in the Store Manager’s absence.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure department responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service, including welcoming customers, assisting multiple customers during peak periods, and following the customer service manual.
Promote and sell company services and merchandise.
Uphold company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals and company communications.
Protect company assets and financial information by supporting accurate and effective internal controls and reporting potential fraud risks to management or appropriate officials.
Perform general administrative duties and train in the Store Manager’s responsibilities.
Supervise employees in the Store Manager’s absence, including interviewing and training employees, planning and assigning work, directing work, and resolving problems.