Retail Manager in Training Full Time

Sun Tan City•West Chester, PA

17h

About The Position

The Salon Director in Training helps drive store performance, foster superior client service, and maintain operational excellence to meet or exceed established productivity goals. This individual manages and supervises Tanning Consultants to achieve company goals and leads by example in all salon operations. The role promotes urgency in achieving objectives and holds the team accountable for delivering an exceptional client experience. Sun Tan City is part of Glow Brands, a family-owned company operating approximately 250 salons in 20 states and employing over 2,200 people. The company provides tanning and wellness products, services, and recommendations through friendly client relationships. Its brands include Sun Tan City, Planet Fitness, and Buff City Soap, and its headquarters are in Louisville and Elizabethtown, Kentucky.

Requirements

Management and/or sales experience.
Basic computer skills, including the ability to use Word, Excel, and Outlook.
Ability to manage effectively in a fast-paced environment and handle multiple situations simultaneously.
Knowledge of client service techniques and operational practices.
Problem-solving, organizational, and planning skills.
Strong leadership skills and the ability to coach and mentor.
Team-building skills.
Ability to prioritize and delegate.
Ability to work nights and weekends.
Ability to work a five-day week, approximately 35 to 45 hours depending on hourly or salary status.
Ability to stand and walk for long periods, bend to clean equipment or pick up items, lift or assist in lifting heavy boxes, and perform cleaning duties such as dusting, sweeping, mopping, and scrubbing.

Nice To Haves

Beauty industry experience.
Customer service experience.

Responsibilities

Monitor and manage the salon’s daily operations in a fast-paced environment.
Lead by example in company operations, create a client-centric experience, and meet personal sales expectations.
Maintain a professional and impeccably clean salon environment.
Establish clear goals and objectives for team members.
Coach, train, and provide feedback to improve team members’ daily performance.
Generate sales reports, maintain inventory, and assist with other Salon Director functions.
Assist the Salon Director in controlling top-line revenue and expenses.
Help maintain appropriate staffing levels to maximize productivity and customer service while controlling labor costs.