Manager In Training
Planet Fitness - Baseline Fitness•Kearney, NE
•Onsite
About The Position
The Manager In Training assists in overseeing gym operations to ensure a positive member experience and a financially successful club. The role provides accelerated training to prepare for future club manager positions. It supports staff management, member service, front desk operations, marketing, inventory, and the implementation of company policies and procedures.
Requirements
- High school diploma.
- Strong customer service skills.
- Strong communication, organizational, and leadership skills.
- Basic computer proficiency.
- Prior leadership experience.
- Demonstrates customer-focused communication and interaction that exceeds customers' needs.
- Actively listens, empathizes with customers, and works collaboratively to solve problems.
- Recognizes and defines problems, analyzes relevant information, considers alternative solutions, and seeks assistance when needed.
- Demonstrates tact and skill in interactions and uses appropriate behavior and language.
- Able to stand and walk at least 75% of the shift.
- Able to talk in person or on the phone at least 75% of the shift.
- Able to lift up to 50 pounds for less than 30% of the time.
Responsibilities
- Assist in recruiting, hiring, training, and developing staff.
- Help oversee member service and ensure staff consistently provide a great customer experience.
- Perform front desk-related tasks.
- Meet potential members and provide gym tours.
- Help address member service issues and questions.
- Assist with staff management and provide backup support to the Club Manager as needed.
- Ensure the gym opens promptly when the Club Manager is absent, if applicable.
- Assist in preparing new-hire paperwork.
- Assist in preparing schedules and arranging shift coverage as needed.
- Supervise team members in the Club Manager's absence.
- Assist with coaching and counseling performance to help achieve company standards.
- Help implement and ensure adherence to company policies and procedures.
- Help oversee gym cleanliness and appearance.
- Assist with marketing efforts and ensure staff know about and are trained on current marketing promotions.
- Assist with ordering supplies, maintaining inventory, and tracking reports as needed.
- Successfully complete and demonstrate the MIT training guide.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
