M.I.T. (Manager in Training)

Shell (Triumph Energy Corporation)•Edgewood, IA

About The Position

Triumph Energy is seeking a Manager in Training to work in the Northern Kentucky and Cincinnati areas. The role is primarily responsible for controlling site operations, including accounting for cash and credit cards, completing daily reports, controlling fuel and store inventory, and balancing daily site sales. The position also handles employee relations, including recruiting and training; motivates and develops employees; analyzes site profitability; and works with merchandise vendors. The manager works closely with site colleagues and other managers to support a team approach to operating and controlling the site. The role requires proficiency in technical skills, leadership, personal effectiveness, business understanding, and customer responsiveness. The Manager in Training serves as a model for site personnel, adapts to and manages change, and supports company programs, policies, and projects. Additional special duties may be assigned with upper-management approval. The position requires the ability to perform physical and operational duties, including lifting merchandise, standing for periods of up to eight hours, performing store and site maintenance, assisting customers at the fuel island, and operating store and safety equipment. The role is on call 24 hours for site operations.

Requirements

High school diploma or equivalent experience.
Fundamental knowledge of retail marketing, preferably in the petroleum, convenience-store, or fast-food industries.
Strong administrative, analytical, interpersonal, and leadership skills.
Ability to perform basic arithmetic, read and write English, analyze and solve problems, and communicate effectively with customers and coworkers.
Ability to lift and carry merchandise weighing approximately 25 pounds.
Ability to frequently bend, stoop, reach, and use arms above head or shoulder level; climb a ladder or step up to reach overhead supplies.
Ability to stand for periods of up to eight hours.
Ability to perform maintenance duties such as cleaning windows, mopping floors, painting, and cleaning lot and restroom areas.
Ability to operate safety equipment, including an emergency cutoff switch and fire extinguisher, and store equipment such as a cash register, adding machine, telephone, coffee dispenser, and fountain machine.
Ability to work alone and summon personal assistance during medical emergencies.
Availability to be on call 24 hours for site operations.

Responsibilities

Account for cash and credit cards, complete daily reporting procedures, control fuel and store inventory, and balance daily site sales.
Recruit, interview, test, select, train, cross-train, motivate, and develop employees; provide feedback and recommend personnel actions.
Analyze site profitability and monitor sales, shortages, manpower targets, and inventory levels.
Complete weekly armored-car removals, maintain and balance store-bank change levels, and complete payroll accurately and on time.
Prepare work schedules within the payroll budget and resolve shift-coverage problems.
Count and reconcile store inventory, investigate shortages and loss issues, report out-of-tolerance conditions, and resolve discrepancies.
Enter and maintain back-office data and reports, including daily sales reporting, competitor price surveys, invoices, inventory adjustments, payroll, coupons and gift certificates, lottery reports, and incident reports.
Notify the corporate office promptly of report discrepancies.
Follow company procedures and applicable safety, alcohol, and tobacco laws.
Monitor vendor activity and compliance with check-in policy; support vendor check-in and stocking.
Maintain site merchandising standards, promotions, point-of-sale materials, shelf labels, and fuel prices.
Operate registers and other point-of-sale and store equipment as needed.
Work with the Assistant Manager and Customer Service Representatives to address performance targets, shift checkout, customer service, housekeeping, and routine problems.
Lead by example, resolve conflict, build and develop the team, maintain site image, recognize employee excellence, and support safety awareness.
Resolve customer-service issues within delegated authority, respond promptly to customer needs and complaints, and use suggestive selling to support sales targets.
Help ensure Mystery Shop, Responsible Alcohol Sales, and brand-inspection targets are met.
Perform approved self-maintenance, identify maintenance issues, and contact home-office personnel in emergencies.
Perform necessary maintenance and cleaning duties and assist customers at the fuel island, including full-service duties for disabled customers.
Remain on call 24 hours for site operations.