Manager In Training

Texas Car Title & Payday Loan Services•Cedar Park, TX

About The Position

This is a customer-facing, performance-driven role focused on understanding customer needs and guiding customers through financial solutions. The position involves inbound and outbound conversations, asking follow-up questions, and helping customers make decisions, including discussing money. It requires comfort asking direct questions, handling hesitation or rejection, making outbound calls, and staying engaged in conversations that may feel uncomfortable. The company offers structured training, ongoing coaching, a team environment, and fast-track advancement opportunities. The role has a 40-hour work week, including Saturdays. Branch hours are Monday through Friday, 10 a.m. to 6 p.m., and Saturday, 9 a.m. to 1 p.m.; Sundays are off. Compensation is $15.80–$18.92 per hour, with monthly bonus potential.

Requirements

High school diploma or equivalent.
Ability to work 40 hours per week, including Saturdays.
Satisfactory completion of pre-employment screenings.
Reliable personal transportation and a valid driver's license.

Nice To Haves

Customer service, sales, or collections experience.
Comfort speaking with customers over the phone and in person.
Strong communication skills.
Ability to learn quickly and adapt.
Fluency in English and Spanish.

Responsibilities

Work directly with customers to understand their needs and guide them through financial solutions.
Handle inbound and outbound customer conversations.
Ask direct and follow-up questions to help customers make decisions, including in financial conversations.
Address customer hesitation and rejection while remaining engaged.
Apply feedback and coaching to improve performance.