Manager-in-Training

ACAC Pennsylvania•West Chester, PA

About The Position

The acac Manager-in-Training Program provides cross-club and cross-department management and leadership experience to prepare participants for management roles in a club or at the home office. Training includes mentoring, live and virtual instruction, special assignments and projects, and on-the-job practice across club operations, including membership sales and marketing; fitness, group exercise, aquatics, events and sports; childcare; youth programs and summer camps; food and beverage; day spa; housekeeping and maintenance; member services; PREP; human resources; and general and financial management. MITs have a home base club but may work at other clubs in their market and in different positions to gain experience or cover management and other key vacancies until replacements are hired and trained. Demonstrated success may lead to promotion to an available management position at an acac property or the home office. The MIT follows a training plan, completes assignments and training requirements, and maintains confidentiality. As a member of a club leadership team, the MIT attends management meetings, may work Manager on Duty shifts, helps plan and run club events, stays current on club policies and offerings, and provides membership tours and sales support. Before taking on a vacant management assignment, the MIT cross-trains in departments, learns their systems and procedures, completes onboarding and training checklists, shadows managers, works frontline shifts, and gains experience with scheduling, inventory, revenue, expenses, and departmental financial reports. The MIT also meets with home office executives and HR team members, learns the club’s software platforms, completes required online, HERO, and De-escalation training, completes a facility walkthrough, and obtains CPR and First Aid certification. In Charlottesville and Richmond, the MIT must complete requirements to maintain a VDOE licensing folder. When assigned as an Interim Manager, the MIT leads the department and its direct reports. Duties include recruiting and hiring, onboarding and training, coaching and mentoring, scheduling, performance reviews, recognition, payroll review and submission, addressing team member concerns with the GM and HR as needed, budget management, and ensuring compliance with FiveStar principles, facility standards, SOPs, and club policies. The position requires willingness and ability to work at any acac location within the assigned market and, in emergencies, travel to another acac market. Physical and environmental requirements include occasional bending, kneeling, and lifting up to 50 pounds; frequent standing, walking, and reaching; and repetitive phone and computer work. The role also includes general company expectations such as following handbook policies, supporting club cleanliness and events, promptly responding to work correspondence, and delivering outstanding service to members and guests.

Requirements

Willingness and ability to work at any acac location within the assigned market and, in emergencies, travel to another acac market.
FiveStar customer service and problem-solving skills.
Excellent communication skills.
Strong leadership aptitude.
Experience leading a team and participating in a high-performing team.
Experience working in a fast-paced, multifaceted, customer-facing position.
Servant leadership mentality.
Outgoing, friendly personality and ability to work with, lead, and serve people from varied backgrounds.
Responsible, accountable, and self-motivated.
High energy and a positive outlook.
Growth mindset and eagerness to learn and improve.
CPR and First Aid certification must be obtained.
Occasional bending, kneeling, and lifting up to 50 pounds; frequent standing, walking, and reaching; repetitive phone and computer work.

Nice To Haves

Experience working for acac or another high-end, high-touch, service-oriented business.
Lifeguard certification; preferred but not mandatory.
College degree preferred, or equivalent skills gained through experience.

Responsibilities

Follow the MIT training plan and take ownership of assignments, projects, deadlines, checklists, reporting requirements, and self-study.
Maintain the confidentiality of business and HR information.
Attend and actively participate in management huddles and meetings.
Complete Manager on Duty training and work MOD shifts if needed.
Help plan, promote, and execute major club events.
Maintain current knowledge of club policies, operating hours, programs, and services.
Provide membership tours and sell memberships when needed; proactively greet prospective members touring with a Membership Advisor.
Cross-train in every department, learning operational systems, protocols, SOPs, onboarding requirements, and training checklists.
Shadow department managers, work frontline shifts, and run departments on managers’ PTO days as assigned.
Participate in supply ordering, inventory management, revenue and expense planning, and learning departmental financial drivers as applicable.
Meet with Home Office executives and HR team members to understand their roles, expectations, support, and resources.
Gain working knowledge of club management software platforms.
Complete assigned online training, HERO training, De-escalation Training, and a Facility Walkthrough.
Obtain CPR and First Aid certification.
In Charlottesville and Richmond markets, complete requirements to maintain a VDOE licensing folder.
Review applicable departmental budgets and monthly financial reports.
Recruit, interview, and hire department team members when serving as Interim Manager.
Onboard, train, coach, and mentor department team members.
Develop work schedules based on budget and club needs.
Conduct annual performance reviews and communicate wage adjustments to direct reports.
Recognize and reward high performers.
Approve and submit bi-weekly payroll; audit team member clock-ins and clock-outs for accuracy.
Address team member concerns and performance or conduct issues with the GM and HR team as needed.
Manage department operations within budget; participate in budgeting and monthly financial reviews as applicable.
Drive revenue and control expenses in profit-center departments, or actively manage expenses in cost departments.
Ensure the department implements FiveStar principles, meets Facility Walkthrough standards, and follows SOPs and club policies.
Follow Team Member Handbook policies, park in designated team member areas, and assist with club cleanliness as needed.
Attend mandatory Personal Training meetings and assist with Service Days, programs, special events, and activities as assigned.
Promptly respond to work-related correspondence and maintain a positive attitude while providing outstanding member and guest service.
Perform other duties and projects assigned by the Regional Manager, VP of Programs & Training, location GM, or supervisor.