Manager I, Distribution Operations

J.B. Hunt Transport Services, Inc.•Round Rock, TX

19d

About The Position

Under general supervision, the Manager I, Distribution Operations oversees a single site or account, fleet, warehouse personnel, or non-J.B. Hunt assets, including operational personnel such as drivers, contractors, office employees, and warehouse employees. The role optimizes company assets by monitoring revenue and costs through P&L analysis and builds customer satisfaction through problem-solving, communication, and relationship building. The position may be located at a customer facility and requires flexibility to work any shift, including days, nights, and weekends, to support operational needs. The manager oversees assigned operations and acts as the primary contact for assigned customers, supporting safe, efficient, and profitable account performance. The role includes responsibility for operational personnel, service levels, safety, staffing, payroll and billing, and the financial performance of the account. The scheduled shift is Tuesday through Saturday, from 0600 until routes are completed. Travel to account, customer, and company event locations may be required when applicable.

Requirements

High school diploma or GED.
Three to five years of transportation/logistics experience and/or two to four years of supervisory experience, or military equivalent.
Valid driver's license and a clean motor vehicle record under J.B. Hunt standards.
Ability to work across multiple shifts, including nights and/or weekends, when needed.
Willingness to travel to account, customer, and company event locations when applicable.

Nice To Haves

Bachelor's degree in Business Management, Supply Chain, Finance, or a related field, with one year of relevant professional experience; or two to four years of experience with J.B. Hunt or in transportation/logistics and two to four years of supervisory experience.
Ability to process information accurately.
Ability to anticipate, recognize, and effectively handle actual or potential conflicts at individual, group, or situational levels.
Ability to analyze situations accurately and make productive, informed decisions.
Adaptability to changing environments.
Ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Ability to meet or exceed team and driver needs and expectations and provide excellent service directly or indirectly.
Effective communication skills.
Ability to develop and track challenging goals that support business strategies.
Knowledge of business metrics and key performance indicators (KPIs).
Ability to form and manage effective teams.
Ability to participate in recruiting permanent and contract personnel and achieve an appropriate match between candidates and positions.
Understanding of the resources needed to achieve business objectives and ability to plan, mobilize, and distribute resources to fulfill objectives and plans.

Responsibilities

Communicate with customers, internal departments, and team members to identify and resolve issues involving personnel, customers, or accounts, including when on call as needed.
Forecast freight and customer volume needs, power and equipment requirements, and capacity needs to ensure coverage and compliance with federal and state requirements.
Lead personnel in resolving service, receipt, inventory, material-handling, and goods-safety issues; coordinate warehouse resources as needed to maintain working processes.
As needed, assign loads and plan, route, and monitor freight movement to provide safe, on-time service and meet customer requirements; manage freight exceptions and driver ETA adjustments based on schedules and road conditions.
As needed, assist warehouse workers with operating loading and unloading vehicles, preparing goods and materials, and processing receipts and inventory.
Monitor and communicate operational safety, warehousing, material-handling, and shipping standards; enforce company policies and safety requirements and promote a positive safety culture.
Oversee assigned operations and serve as the first point of contact for assigned customers to support service, safety, efficiency, and profitability.
Manage complete P&L performance, including cost-control decisions, expense management, profitability, and key performance indicators.
Analyze design-versus-actual data for each customer through mid-year business reviews and annual account assessments, and prepare and present final presentations.
Manage employee payroll and/or create invoices, ensuring customer billing is accurate and timely.
Select, hire, train, and develop operational personnel and prepare personnel strategies based on location freight mix and coverage gaps.

Benefits

Medical benefit
Dental benefit
Vision benefit
401(k) retirement plan
Life insurance
Short-term and long-term disability coverage
Paid time off commensurate with tenure, including vacation and sick time
Six weeks of paid maternity leave
Two weeks of paid parental leave
Six paid holidays annually
Position may be eligible for annual bonus and incentives based on profitability or volumes, subject to company plans and terms.