Manager I, Distribution Operations

J.B. Hunt•Round Rock, TX

18d

About The Position

Under general supervision, this position oversees a single site or account, fleet, warehouse personnel, or non-J.B. Hunt assets, including operational personnel such as drivers, contractors, office employees, and warehouse employees. The manager optimizes company assets by monitoring revenue and costs through P&L analysis and builds and maintains customer satisfaction through problem-solving, communication, and relationship building. The position may be located at a customer's facility. The manager must be able to work any shift, including day, night, and weekend shifts, to support operational flexibility and success. This role oversees assigned operations and serves as the primary contact for assigned customers, with responsibility for account safety, efficiency, service, and profitability. It includes P&L performance and cost control, employee payroll and/or accurate, timely customer billing, and selection, hiring, training, and development of operational personnel. The position may also involve coordinating warehouse resources, assisting with warehouse duties, and planning and monitoring freight movement.

Requirements

High school diploma or GED, with 3–5 years of transportation/logistics experience and/or 2–4 years of supervisory experience, or military equivalent.
Valid driver's license and a clean motor vehicle record in accordance with J.B. Hunt standards.
Ability to work across multiple shifts, including nights and/or weekends, as needed.
Willingness to travel to account, customer, and company event locations when applicable.

Nice To Haves

Bachelor's degree in Business Management, Supply Chain, Finance, or a related field, with one year of relevant professional experience; or 2–4 years of experience with J.B. Hunt or in transportation/logistics and 2–4 years of supervisory experience.
Ability to process information accurately.
Ability to anticipate, recognize, and effectively address existing or potential conflicts at the individual, group, or situation level.
Ability to analyze situations accurately and make productive decisions based on informed judgment.
Ability to adapt to changing environments.
Ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Ability to meet or exceed team and driver needs and expectations and provide excellent service directly or indirectly.
Effective communication skills.
Ability to develop and track challenging goals that support business strategies.
Knowledge of business metrics and key performance indicators (KPIs).
Ability to form and manage effective teams.
Ability to participate in recruiting permanent and contract personnel and achieve an appropriate match between candidate and position.
Understanding of the resources needed to achieve business objectives and ability to plan, mobilize, and distribute resources to fulfill objectives and plans.

Responsibilities

Communicate with customers, internal departments, and team members to identify and resolve personnel, customer, account, and other operational issues, including when on call as required.
Forecast freight and customer volume needs and power and equipment requirements; adjust capacity to ensure seamless fleet, carrier, and equipment coverage and compliance with federal and state requirements.
Lead personnel in resolving service issues and handling receipt, inventory, material handling, and safety of warehouse goods; coordinate warehouse resources as needed to maintain work processes.
As needed, assign loads and plan, route, and monitor freight to provide safe, on-time service and meet customer requirements, managing freight exceptions and adjusting driver ETAs based on schedules and road conditions.
As needed, assist warehouse workers with operating loading and unloading vehicles, preparing goods and materials, and processing receipts and inventory.
Monitor and communicate operational safety, warehousing, material handling, and shipping requirements; enforce company policies and safety requirements and take proactive steps to promote a positive safety culture.
Oversee assigned operations and serve as the first point of contact for assigned customers to support service, safety, efficiency, and profitable operations.
Manage complete P&L performance, including cost-control decisions, expense management, profitability, and key performance indicators; analyze design-versus-actual data and prepare and present customer business reviews and account assessments.
Manage employee payroll and/or create invoices, ensuring customer billing is accurate and timely.
Select, hire, train, and develop operational personnel; prepare personnel strategies based on location freight mix and coverage gaps.

Benefits

Medical benefit
Dental benefit
Vision benefit
401(k) retirement plan
Life insurance
Short-term and long-term disability coverage
Paid time off commensurate with tenure, including vacation and sick time
Six weeks of paid maternity leave and two weeks of paid parental leave
Six paid holidays annually
Position may be eligible for annual bonus and incentives based on profitability or volumes, subject to company plan terms