Manager, Housekeeping

Hilton Grand Vacations • Honolulu, HI

88d • Onsite

About The Position

The Housekeeping Manager is in charge of the day-to-day execution of housekeeping duties and team member support within the housekeeping department. You will work with the Assistant Executive Housekeeper and Executive Housekeeper to maintain a high level of guest happiness, cleanliness, and upkeep of rooms; find opportunities that better equip the department to achieve its established business goals.

Requirements

• Prior Housekeeping supervisory experience.
• Knowledge of Housekeeping practices and procedures for the planning, supervision, and completion of multiple and sophisticated assignments.
• Strong digital literacy and the proficient use of Microsoft Office.
• Ability to work a flexible schedule to include nights, weekends, and holidays.
• Thorough attention to detail and dedication to the consistent delivery of quality work results.
• Possesses effective written and verbal communication skills.
• High school graduate or equivalent

Nice To Haves

• 2+ years of management or supervisory experience in Housekeeping.
• Familiar with established safety standards and PPE when performing work duties to minimize the risk of injury.
• Strong interpersonal and leadership skills.
• Demonstrates outstanding dedication to quality guest service.

Responsibilities

• Cultivates an environment of inclusion, teamwork, and outstanding guest service for all team members to follow
• Supervises assigned Guest Room Attendants and Public Area Attendants, leads their daily functions, resources, and scheduling outputs.
• Conducts daily briefings, and monitors team members to ensure all operating procedures are followed
• Inspects all units and public areas assigned, ensuring they are in accordance with established quality assurance levels.
• Performs written inspections on units as designated by management.
• Reports any missing unit items, or problems of quality to management and ensures corrective action is taken.
• Ensures all assets of the department, equipment, supplies, and storage are accurately locked and secured.
• Assists in the coordination of activities with other departments in the daily maintenance of room inventory to achieve efficient levels of revenues while maintaining high levels of guest’s expectations
• Assists in the organization and maintenance of linen, supply, and other department inventories.
• Maintains clean and orderly back areas, guest and storage areas.
• Assists in the coordination and execution of deep cleaning plans, carpet/floor maintenance, and other cleaning programs, ensuring all areas of the property are cleaned according to HGVC standards. This includes but is not limited to: guest rooms, public common areas, outdoor areas, offices, etc.
• Assists in completing administrative duties for the department including, but not limited to: scheduling, purchasing of supplies, daily record maintenance, etc.
• Performs other related activities as required

Benefits

• Medical, Dental, and Vision insurance from Day One
• 401k plan with company match
• Life insurance
• Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED