Manager Housekeeping

Hilton Grand Vacations•New York, NY

17d•$71,000 - $73,000•Onsite

About The Position

The Housekeeping Manager oversees and coordinates housekeeping team members and operations at The Central at 5th Hilton Club Resort, a 161-room property in New York City. The role ensures efficient operations and excellent cleaning and guest services, maintains departmental standards and inventory, and leads staff through hiring, supervision, training, scheduling, and performance management. The manager also handles departmental documentation and financial responsibilities, safety compliance, purchasing controls, and coordination with other departments. The position requires flexibility to adjust to schedule changes and shift coverage based on business demands.

Requirements

3–5 years of related experience.
At least 2 years of supervisory experience.
Good understanding and use of computers and programs, including MS Office, Teams, and OneDrive.
Credentials in health and safety training, such as OSHA and Blood Borne Pathogen training.

Nice To Haves

Familiarity with TSW and AS400.
Experience with ADP Workforce Manager for staff scheduling.

Responsibilities

Manage and coordinate departmental team members and work assignments to ensure efficient operations and excellent cleaning services for guests and owners.
Routinely inspect units and common areas for compliance with departmental standards.
Perform housekeeping department tasks as needed.
Monitor and resolve guest requests and complaints, coordinating with other departments as necessary and responding professionally and promptly.
Maintain accurate inventory of linens and supplies and ensure laundry operations meet productivity standards.
Ensure carpet and floor maintenance programs comply with standards.
Ensure departmental assets, equipment, supplies, and storage are properly secured.
Hire, supervise, counsel, and train staff; maintain documentation including payroll timekeeping records, staff schedules, and vacation hours.
Investigate accidents, initiate accident reports, and recommend corrective action.
Ensure staff work safely and in accordance with OSHA regulations and applicable safety standards.
Follow corporate purchasing policies and controls, including outside contractor bids, budgets, and schedules; conduct departmental meetings.
Lead, motivate, direct, supervise, and hold team members accountable for departmental goals and objectives.
Follow departmental policies, procedures, safety standards, blood-borne pathogen requirements, and grooming standards.
Ensure proper use of cleaners, chemicals, and equipment.
Multitask and prioritize duties to meet deadlines and demands.
Adjust to schedule changes and provide shift coverage on short notice to meet business demands.
Manage departmental financials, checkbooks, inventory, forecasting, and budgeting.
Demonstrate Hilton Grand Vacations values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.
Complete required company training and compliance courses and adhere to company standards, policies, and procedures.
Perform other related duties as assigned, including duties normally assigned to another department.