Manager, Housekeeping

Hilton Grand Vacations • Honolulu, HI

89d • $66,000 - $70,000 • Onsite

About The Position

The Housekeeping Manager is in charge of the day-to-day execution of housekeeping duties and team member support within the housekeeping department. You will work with the Assistant Executive Housekeeper and Executive Housekeeper to maintain a high level of guest happiness, cleanliness, and upkeep of rooms; find opportunities that better equip the department to achieve its established business goals.

Requirements

• Prior Housekeeping supervisory experience.
• Knowledge of Housekeeping practices and procedures for the planning, supervision, and completion of multiple and sophisticated assignments.
• Strong digital literacy and the proficient use of Microsoft Office.
• Ability to work a flexible schedule to include nights, weekends, and holidays.
• Thorough attention to detail and dedication to the consistent delivery of quality work results.
• Possesses effective written and verbal communication skills.
• High school graduate or equivalent

Nice To Haves

• 2+ years of management or supervisory experience in Housekeeping.
• Familiar with established safety standards and PPE when performing work duties to minimize the risk of injury.
• Strong interpersonal and leadership skills.
• Demonstrates outstanding dedication to quality guest service.

Responsibilities

• Cultivates an environment of inclusion, teamwork, and outstanding guest service for all team members to follow
• Supervises assigned Guest Room Attendants and Public Area Attendants, leads their daily functions, resources, and scheduling outputs. Conducts daily briefings, and monitors team members to ensure all operating procedures are followed
• Inspects all units and public areas assigned, ensuring they are in accordance with established quality assurance levels. Performs written inspections on units as designated by management. Reports any missing unit items, or problems of quality to management and ensures corrective action is taken. Ensures all assets of the department, equipment, supplies, and storage are accurately locked and secured.
• Assists in the coordination of activities with other departments in the daily maintenance of room inventory to achieve efficient levels of revenues while maintaining high levels of guest’s expectations
• Assists in the organization and maintenance of linen, supply, and other department inventories. Maintains clean and orderly back areas, guest and storage areas.
• Assists in the coordination and execution of deep cleaning plans, carpet/floor maintenance, and other cleaning programs, ensuring all areas of the property are cleaned according to HGVC standards. This includes but is not limited to: guest rooms, public common areas, outdoor areas, offices, etc.
• Assists in completing administrative duties for the department including, but not limited to: scheduling, purchasing of supplies, daily record maintenance, etc.
• Performs other related activities as required

Benefits

• Medical, Dental, and Vision insurance from Day One
• 401k plan with company match
• Life insurance
• Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED