Manager, Hotel Sales

Churchill Downs Incorporated•Village of Waterloo, NY

4d•$62,353 - $65,000

About The Position

The Manager, Hotel Sales is responsible for attaining del Lago’s sales goals through effective planning, staffing, training, leadership, and control of organizational resources. The role develops and maintains an effective network of guests and business contacts and drives revenue through new business opportunities and a strong customer base in Group and Transient sales. The position develops client relationships, identifies and sells services that meet client needs, confirms sales with contracts, and books business in the V1 system. It coordinates with operations, event management, and marketing to ensure clients are well served and hospitality events, offers, and opportunities are communicated accurately. The role also coaches and mentors Team Members and champions hospitality. The listed annual pay range is $62,353.20–$65,000. The position requires work in a fast-paced environment, long hours including nights, weekends, and holidays, and extended periods standing and sitting. Duties also include compliance with casino and gaming regulations, required training and licensing, and reporting suspected wrongdoing or violations.

Requirements

Ability to communicate effectively with Team Members at all levels, guests, and outside contacts.
Ability to work effectively in a fast-paced environment.
Ability to move around all work areas effectively and efficiently.
Ability to work long hours, including nights, weekends, and holidays.
Ability to stand and sit for extended periods.
Proficiency in general computer knowledge.
Selling, negotiating, business writing, and presentation experience.
Knowledge of hotel operations, competitive-set rates, positioning, discounts, promotions, and packages.
Ability to obtain required license(s).
Knowledge of applicable ordinances, regulations, laws, policies, and procedures, including gaming compliance and the property’s problem-gambling programs.

Nice To Haves

A minimum of 1–3 years of hotel sales or comparable experience is preferred.

Responsibilities

Drive revenue through new business opportunities and develop a strong customer base in Group and Transient sales.
Meet or exceed weekly and monthly sales call, tele-prospecting, hotel site tour, and cold-call goals.
Use a proactive sales approach to saturate and penetrate accounts aligned with quarterly hotel goals.
Develop partnerships and create events, niche programs, and marketing opportunities to penetrate business segments, including generational, wedding, spa and wellness, and culinary and beverage markets.
Develop rapport with clients and partners and sell appropriate services to meet their needs.
Book all business in the V1 system and confirm sales with a contract.
Ensure operations and event management have the information needed to service clients; attend events when needed to assist, build relationships, and help ensure the delivered experience matches what was sold.
Work with marketing to accurately communicate hospitality events, specials, offers, and opportunities through the website, social platforms, in-house digital and traditional signage, and regional partners.
Coach, mentor, and advocate for Team Members and the company, demonstrating hospitality.
Attend required casino training sessions and obtain required license(s).
Perform duties in compliance with local laws and regulations and follow applicable departmental policies, procedures, and gaming regulations.
Take steps to prevent minors from gambling or loitering in gambling areas, drinking alcoholic beverages, or purchasing tobacco.
Help maintain written policies, procedures, and internal controls for gaming-regulation compliance.
Investigate exceptions, fraud, and potential violations and report them to appropriate management; report known acts of wrongdoing by Team Members.
Perform other duties as assigned.