Manager - Home Medical Equipment

Avera•Marshall, MN

20h•Onsite

About The Position

The Home Medical Equipment (HME)/Durable Medical Equipment (DME) Branch Manager oversees daily operational, financial, and personnel activities at a local branch. The manager ensures regulatory compliance, profitability, and high-quality patient care while managing equipment inventory, staff training, and referral relationships, with a focus on the efficient delivery of home respiratory and medical equipment. The role includes leading branch staff and operations, collaborating with the Avera@Home HME leadership team on budgets and consistent implementation of policies and procedures, and building relationships with referral sources, physicians, and health systems. The manager monitors key performance indicators and profit and loss, and develops strategies to improve efficiency and profitability. The position requires effective communication, teamwork, and adherence to Avera’s mission, values, confidentiality expectations, and applicable safety and regulatory standards.

Requirements

Bachelor's degree from a college or university.
Two or more years of DME/HME-related experience, or an equivalent combination of education and experience.
Valid driver's license and ability to be insured by Avera Health's automobile liability insurance carrier.
Ability to work the specified hours.
Visual acuity adequate to perform position duties.
Ability to communicate effectively and to hear, understand, and distinguish speech and other sounds.
Ability to perform the essential job functions satisfactorily; reasonable accommodations may be made unless they cause undue hardship.

Responsibilities

Oversee daily on-site branch operations, including inventory control, equipment maintenance, and patient delivery logistics.
Hire, train, evaluate, develop, and retain staff; ensure required competencies and annual learning are completed and maintained.
Identify and resolve operational issues and develop methods to improve efficiency and productivity.
Collaborate with the Avera@Home HME leadership team on annual budget preparation, including revenue and expense projections.
Build and maintain relationships with referral sources, physicians, and health systems to support growth and retention.
Partner with the leadership team to implement policies, procedures, protocols, and standard work consistently, while advancing efficiency and cost reduction.
Monitor branch KPIs, manage profit and loss, and execute strategies to improve profitability.
Ensure compliance with Medicare, Medicaid, private insurance, FDA, DOT, JCAHO, HQAA, and other applicable federal, state, and local regulations.
Participate in state, regional, and national industry activities and foster collaborative relationships across the Avera@Home HME network.
Plan, assign, and lead work; appraise performance; reward and coach employees; address complaints; and resolve problems.
Maintain confidentiality and coordinate work flow with team members to support a productive and efficient environment.
Comply with applicable safety principles, laws, regulations, and standards.