Home Medical Equipment Representative

Intermountain Health•Woods Cross, UT

2d•$20 - $26

About The Position

The Home Medical Equipment Coordinator is responsible for intake, coordination, and timely implementation of Home Medical Equipment (HME) and supply orders. Serving as a liaison among referral sources, providers, patients, and internal service lines, the coordinator ensures accurate documentation, verifies medical necessity, and maintains communication throughout the order process. The role manages patient orders from referral review through delivery coordination and patient education, and may provide one-on-one equipment setup or fittings to ensure patients and caregivers understand equipment use, care, and safety. In a Field/Delivery role, the coordinator makes timely deliveries of HME products and supplies to customers. The position is described as PRN weekday coverage, with up to 24 hours per week and work across three flexible weekdays. Store hours are Monday through Friday, 9 a.m. to 5 p.m. The posting also lists 40 scheduled weekly hours. The position is associated with Homecare in Woods Cross and Home Services in Salt Lake City, Utah. The hourly pay range is $19.50 to $26.48, dependent on experience.

Requirements

Demonstrated experience in a customer service role, with professionalism, empathy, and responsiveness.
Ability to work independently with self-motivation, accountability, and sound judgment.
Excellent verbal, written, and interpersonal communication skills and ability to interact effectively with diverse individuals.
Strong attention to detail, accuracy, and dependability in managing tasks and documentation.
Effective organizational and time-management skills, including the ability to prioritize and manage multiple responsibilities.
Proficiency with basic computer applications, including word processing, spreadsheets, databases, internet, email, and scheduling tools.
Ability to understand and speak English clearly, follow verbal and written instructions, and communicate effectively with patients and team members.
Ability to adapt to changing priorities and work collaboratively in a team-oriented environment.
For Field/Delivery positions: current driver's license, insurance and reliable transportation, and an acceptable driving record; these will be verified.

Nice To Haves

Experience working with home or durable medical equipment.
Experience coordinating office operations and administrative tasks.
Experience providing direct or supportive patient care.

Responsibilities

Respond promptly and courteously to phone calls, emails, chats, and in-person inquiries; triage and route communications to appropriate departments or staff.
Coordinate patient intake and order processing by gathering referral information, entering data into the Electronic Medical Record (EMR), and verifying insurance benefits or self-pay status.
Manage equipment and supply delivery and fulfillment, selecting appropriate delivery methods and coordinating timely service with delivery staff or services.
Support patient discharges and transitions of care by coordinating with hospital liaisons and case managers to arrange timely, appropriate home equipment setup.
Provide one-on-one patient support, equipment education, and fittings, and verify equipment selections align with physician orders and patient-specific needs.
Process Point of Sale (POS) transactions, enter orders, receive payments, and coordinate delivery or patient pick-up in clinical and retail settings.
Collaborate across departments, maintain effective internal and external relationships, and contribute to daily workflow organization and prioritization.
Address concerns promptly and apply knowledge of Medicare, Medicaid, third-party billing requirements, and privacy and confidentiality regulations.
For Field/Delivery positions, deliver HME products and supplies to customers in a timely manner.