Home Medical Equipment Representative

Intermountain Health•Salt Lake City, UT

5d•$20 - $26

About The Position

The Home Medical Equipment Coordinator is responsible for intake, coordination, and timely fulfillment of Home Medical Equipment (HME) and supply orders. The coordinator serves as a liaison among referral sources, providers, patients, and internal service lines, ensuring accurate documentation, verification of medical necessity, and clear communication throughout the order process. Responsibilities span the patient order lifecycle, from referral review through delivery coordination and patient education. The role also provides individual equipment setups or fittings and instructs patients and caregivers on equipment use, care, and safety. In a field or delivery role, the coordinator makes timely deliveries of HME products and supplies to customers. This is a full-time, non-exempt position scheduled Monday through Friday, 9:00 a.m. to 5:30 p.m. End-of-year demand may require Saturday coverage. The scheduled workweek is 40 hours. The position is based in South Jordan, Utah, and the hourly pay range is $19.50 to $26.48, depending on experience.

Requirements

Demonstrated experience in a customer service role, with professionalism, empathy, and responsiveness.
Ability to work independently with self-motivation, accountability, and sound judgment.
Excellent verbal, written, and interpersonal communication skills, including the ability to interact effectively with diverse individuals.
Strong attention to detail, accuracy, and dependability in managing tasks and documentation.
Effective organizational and time-management skills, including the ability to prioritize and manage multiple responsibilities.
Proficiency with basic computer applications, including word processing, spreadsheets, databases, internet, email, and scheduling tools.
Ability to understand and speak English clearly, follow verbal and written instructions, and communicate effectively with patients and team members.
Ability to adapt to changing priorities and work collaboratively in a team-oriented environment.
For field or delivery positions: a current driver's license, insurance, reliable transportation, and an acceptable driving record; these will be verified.

Nice To Haves

Experience working with home or durable medical equipment.
Experience coordinating office operations and administrative tasks.
Experience providing direct or supportive patient care.

Responsibilities

Respond promptly and courteously to phone calls, emails, chats, and in-person inquiries; triage and route communications to the appropriate department or staff.
Coordinate patient intake and order processing by gathering referral information, entering data into the Electronic Medical Record (EMR), and verifying insurance benefits or self-pay status.
Manage equipment and supply delivery and fulfillment, choosing appropriate delivery methods and coordinating timely service with delivery staff or services.
Support patient discharges and transitions of care by working with hospital liaisons and case managers to arrange timely, appropriate home equipment setup.
Provide one-on-one patient support, including equipment education and fittings, and verify that equipment selections align with physician orders and patient-specific needs.
Process Point of Sale (POS) transactions, enter orders, receive payments, and coordinate delivery or patient pickup in clinical and retail settings.
Collaborate across departments, maintain effective internal and external relationships, and contribute to daily workflow organization and prioritization.
Address concerns promptly and apply knowledge of Medicare, Medicaid, third-party billing requirements, privacy, and confidentiality regulations.
For field or delivery roles, deliver HME products and supplies to customers in a timely manner.