Manager, Health & Welfare Reconciliation

Insperity•Kingwood, TX

13d

About The Position

The Manager, Health & Welfare Reconciliation provides leadership and oversight for Health & Welfare reconciliation activities. The role leads a team responsible for accurate and timely financial and operational transactions, adherence to policies and procedures, and support for strategic initiatives that enhance the client and employee experience. The Manager collaborates with internal business partners, vendors, and stakeholders to improve processes, increase operational efficiency, mitigate risk, and support organizational objectives. The position oversees day-to-day operations, monitors performance metrics, develops team capabilities, and ensures departmental priorities are delivered. It also contributes subject matter expertise, manages change and projects, and supports client and employee satisfaction through effective issue resolution, communication, and service delivery.

Requirements

Bachelor's degree in Business Administration is required.
Seven or more years of experience in Health & Welfare benefits administration, operations, compliance, communications, leave administration, project management, product management, reconciliation, or related business functions.
Three or more years of supervisory or leadership experience is required.
Experience with healthcare reform is required.

Nice To Haves

MBA preferred.
Experience leading cross-functional projects and initiatives preferred.
Knowledge of the Professional Employer Organization industry preferred.

Responsibilities

Lead and manage a team responsible for Health & Welfare reconciliation activities, ensuring accuracy, effective controls, and timely resolution of discrepancies.
Establish team goals, priorities, and performance expectations aligned with departmental and organizational objectives.
Build and maintain collaborative relationships with internal business partners, external vendors, consultants, and key stakeholders.
Oversee day-to-day operational activities to ensure quality, accuracy, timeliness, and compliance with established standards and service expectations.
Identify opportunities to improve processes, systems, workflows, controls, and service delivery models through continuous improvement initiatives.
Support the planning, execution, testing, implementation, and ongoing management of departmental projects and enterprise initiatives.
Monitor operational and service metrics, analyze trends, identify risks, and develop action plans to improve performance and outcomes.
Maintain appropriate controls, documentation, and procedures to support operational excellence and risk mitigation.
Participate in vendor management activities, including service reviews, issue resolution, implementation support, and operational oversight.
Develop policies, procedures, training materials, and operational documentation for assigned functions.
Provide subject matter expertise and consultation to leadership, internal partners, and project teams.
Evaluate the impact of new business requirements, organizational changes, and regulatory developments on assigned areas and recommend appropriate actions.
Support client and employee satisfaction through effective issue resolution, communication, and service delivery.
Lead change management efforts related to new initiatives, systems, processes, and organizational priorities.
Represent the department in cross-functional meetings, projects, and strategic initiatives.
Hire, develop, coach, and manage team members to achieve performance expectations and business objectives.
Create a culture of accountability, collaboration, continuous improvement, and customer focus.
Conduct performance management activities, including goal setting, coaching, development planning, and performance evaluations.
Support succession planning and workforce development initiatives.
Encourage employee engagement and promote a positive team environment.
Manage workload distribution and resource planning to achieve departmental objectives.