Health and Welfare Implementation Manager

TELUS Health • Atlanta, DC

6d

About The Position

TELUS Health is seeking a Health and Welfare Implementation Manager to lead implementation consultants and analysts delivering client projects across the US and Canada. The manager partners closely with Project Managers and the Service Delivery team, sets priorities and quality standards, and identifies process improvements to make implementations more effective.

The role leads high-quality benefits program implementations and ongoing production support. It includes managing team performance and development, planning schedules and resources, maintaining client relationships, monitoring risks and scope, guiding clients on benefits-administration technology, and ensuring accurate documentation and implementation hand-offs. The manager also champions product improvements by submitting enhancement requests and issues.

This is a current vacancy. TELUS Health describes its workplace as people-focused, customer-first, purpose-driven, and committed to an inclusive culture. The role offers flexibility to work in-office, virtually, or in a combination of both.

Requirements

• At least 5 years of software implementation experience, including work in the benefits, HR, or payroll industry.
• At least 2 years of client management experience managing relationships across multiple clients.
• Solid understanding of the Software Development Life Cycle and parameterized configuration.
• Solid understanding of the Health & Welfare and/or insurance industry.
• Experience with SQL.
• Excellent written and verbal communication skills, including experience presenting to management.
• Ability to positively influence and persuade.
• Excellent analytical, problem-solving, and creative-thinking skills.
• Exceptional customer focus, strong professional acumen, and demonstrated aptitude for technology.
• Ability to multitask in a challenging, fast-paced environment and to be reliable, consistent, flexible, and adaptable.

Nice To Haves

• Familiarity with benefits administration and its implementation challenges.
• Experience troubleshooting basic code issues.
• Experience coaching or developing implementation team members.

Responsibilities

• Lead high-quality implementations and ongoing production support for client projects.
• Provide day-to-day direction to implementation consultants and analysts; coach the team, manage performance, and develop talent.
• Plan schedules, allocate team resources according to project demand, and send weekly internal status updates.
• Build relationships across multiple clients and define success criteria that support positive, long-term partnerships.
• Identify risks to client satisfaction early and develop plans to address them.
• Track project scope, identify change control requests, inform Service Delivery of scope changes, and keep the Technical Design Document current as requirements evolve.
• Guide clients on how technology supports their business, troubleshoot basic processing issues, and escalate complex issues when appropriate.
• Deliver difficult messages to clients in a way that protects the relationship.
• Submit product enhancement requests and issues on time and identify changes that create client value.
• Ensure each implementation hand-off includes complete, up-to-date documentation.

Benefits

• Competitive salary and bonus structures.
• Minimum 3 weeks of vacation.
• Flexible benefits plan for employees and their families.
• Flexible work options: in-office, virtual, or a combination of both.
• Generous company-matched 401K.
• Opportunity to give back to communities in which the company works, lives, and serves.
• Career growth and learning and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed