Manager, Health Center

Cano Health•Deerfield Beach, FL

About The Position

The Health Center Manager leads the daily operations of a clinic, ensuring efficient, high-quality, patient-centered care. The role oversees clinical, administrative, and financial functions to support organizational goals and optimize the patient experience. The Manager provides team leadership, ensures regulatory compliance and operational excellence, and aligns clinic performance with value-based care (VBC) metrics and strategic objectives. The Manager oversees clinical workflows and patient flow, clinic finances and administrative processes, compliance and safety, patient experience and retention, and performance improvement. The role works with care teams and regional leaders to support clinical and financial outcomes, VBC contract goals, quality initiatives, community engagement, and patient retention. It also oversees timekeeping and attendance and the employee lifecycle for direct reports. The position works under usual office conditions, with extended computer and phone use, and requires constant driving or travel to assigned clinics or territories. Expected travel is 0–25%, with flexibility to travel to clinical sites as needed.

Requirements

One of the following education and experience combinations is required: high school diploma with 5 or more years of relevant experience in healthcare or a similar service industry; associate degree with 3 or more years of relevant experience; or bachelor's degree in healthcare, business, or public administration with 2 or more years of relevant experience.
Strong leadership and coaching skills.
Excellent communication and conflict-resolution abilities.
Patient-first mindset and hands-on leadership style.
Proactive problem-solving and sound escalation judgment.
Deep understanding of value-based care and population health goals.
Comfort working in fast-paced, team-based environments.
Proficiency with electronic medical records at a superuser level; eCW is specified.
Ability to use Ring Central, Workday, Oracle, Power BI, Excel, Word, Teams, PowerPoint, healthcare portals such as Availity and payor systems, TripMaster, compliance tools such as NAVEX, and ticketing systems such as Cano.Net.
Ability to meet the physical requirements of the role, including extended computer and phone use, standing, sitting, walking, occasional climbing, and lifting up to 50 pounds.
Ability to travel to clinical sites as needed; expected travel is 0–25%.
BLS certification and ability to respond to medical emergencies are listed as preferred.

Nice To Haves

BLS certification and ability to respond to medical emergencies.
Bilingual English and Spanish.

Responsibilities

Ensure smooth daily clinical operations, optimize provider schedules and patient flow, monitor visit types, and coordinate team huddles to close care gaps.
Supervise EMR workflows, encounter closures, and documentation accuracy.
Oversee safety standards, including OSHA, HIPAA, and CLIA, and ensure readiness for emergencies and drills.
Reconcile daily collections, close billing days, manage petty cash, oversee clinic expenses in Oracle, and ensure financial protocols are followed.
Audit scheduling, coverage, interpreter and transportation needs, and room availability; lead end-of-day reviews and escalate critical issues to leadership.
Lead regulatory compliance efforts, including HIPAA, OSHA, infection control, and vaccine storage.
Monitor quality dashboards, including no-show rates, vaccination tracking, and HEDIS metrics; lead incident reporting and corrective actions; serve as site leader for emergency response protocols.
Ensure effective check-in/out and front desk operations, resolve complaints, oversee new-patient onboarding, portal use, and patient education, and support non-compliance and disenrollment workflows.
Analyze performance trends and implement strategies to meet VBC contract goals; collaborate with care teams and regional leaders to optimize clinical and financial outcomes.
Participate in quality improvement workgroups and advocate for operational tools and resources.
Partner with the Growth team on clinic tours and new-patient onboarding, support patient retention and high-touch engagement, and coordinate with care managers and community resources to address Social Determinants of Health.
Oversee accurate and timely employee timesheet submissions and maintain and monitor the PTO calendar to ensure appropriate staffing coverage.
Coordinate with HR and payroll to resolve timekeeping discrepancies and ensure accurate tracking of hours and leave balances; serve as a point of contact for staff questions about timekeeping and PTO.
Oversee the employee lifecycle for direct reports, including hiring, job and compensation changes, and offboarding.
Collaborate with regional leadership to support organization-wide initiatives and implement strategic goals at the center level.
Hire, train, and manage front desk staff, medical assistants, and referral coordinators; conduct regular one-on-ones, huddles, and performance reviews.
Foster accountability, service excellence, and staff engagement; identify training needs and manage performance improvement plans.
Advocate for patients, follow up after hospitalizations, emergency events, or concerning labs as needed and document in eCW, greet patients using their preferred names, provide physical assistance when needed, and collaborate frequently with medical assistants and providers to support schedules and teamwork.