Manager, Health Center

Cano Health•Sun City, FL

About The Position

The Health Center Manager leads the daily operations of a clinic, ensuring efficient, high-quality, patient-centered care. The role oversees clinical, administrative, and financial functions to support organizational goals and optimize patient experience. The Manager leads the clinic team, maintains regulatory compliance and operational excellence, and aligns clinic performance with value-based care (VBC) metrics and strategic objectives. The Manager oversees clinical workflows, patient flow, provider schedules, safety and compliance, financial procedures, quality metrics, patient experience, retention, and community engagement. The position also manages direct reports throughout the employee lifecycle, coordinates timekeeping and attendance, and collaborates with regional leadership and other teams to achieve clinic and organizational goals. The role involves working under usual office conditions and constant driving or travel to assigned clinics or territories, with expected travel of 0–25% as needed.

Requirements

One of the following education and experience combinations is required: high school diploma with 5 or more years of relevant experience in healthcare or a similar service industry; associate degree with 3 or more years of relevant experience; or bachelor’s degree in Healthcare, Business, or Public Administration with 2 or more years of relevant experience.
Strong leadership and coaching skills.
Excellent communication and conflict-resolution abilities.
Patient-first mindset and hands-on leadership style.
Proactive problem-solving and sound escalation judgment.
Deep understanding of value-based care and population health goals.
Comfort working in fast-paced, team-based environments.
Ability to work at a personal computer and use the phone for extended periods; stand, sit, walk, and occasionally climb; and lift up to 50 pounds.
Ability to travel to clinical sites as needed; expected travel is 0–25%.
Proficiency with electronic medical records, including eCW at superuser level, and relevant workplace, financial, communication, and healthcare systems.

Nice To Haves

BLS certification and ability to respond to medical emergencies.
Bilingual in English and Spanish.

Responsibilities

Ensure smooth daily clinical operations, optimize provider schedules and patient flow, monitor visit types, coordinate team huddles to close care gaps, and supervise EMR workflows, encounter closures, and documentation accuracy.
Oversee safety standards and emergency readiness, including OSHA, HIPAA, and CLIA requirements.
Reconcile daily collections, close billing days, manage petty cash, oversee clinic expenses in Oracle, and ensure financial protocols are followed.
Audit scheduling, coverage, interpreter and transportation needs, and room availability; lead end-of-day reviews and escalate critical issues to leadership.
Lead regulatory compliance efforts involving HIPAA, OSHA, infection control, and vaccine storage; monitor quality dashboards; and lead incident reporting and corrective actions.
Serve as site leader for emergency response protocols.
Ensure effective check-in and check-out and front desk operations, resolve patient complaints, and oversee new-patient onboarding, portal use, patient education, non-compliance workflows, and disenrollment workflows.
Analyze performance trends and implement strategies to meet VBC contract goals; collaborate with care teams and regional leaders to optimize clinical and financial outcomes; and participate in quality improvement workgroups.
Partner with the Growth team on clinic tours and new-patient onboarding, support retention and high-touch engagement, and coordinate with care managers and community resources to address Social Determinants of Health.
Oversee accurate and timely employee timesheet submissions, maintain and monitor the PTO calendar, coordinate with HR and payroll to resolve discrepancies, and answer staff questions about timekeeping and PTO.
Oversee hiring, job and compensation changes, and offboarding for direct reports; collaborate with regional leadership on organization-wide initiatives and strategic goals.
Hire, train, and manage front desk staff, MAs, and referral coordinators; conduct 1:1s, huddles, and performance reviews; foster accountability, service excellence, and engagement; identify training needs and manage performance improvement plans.
Advocate for patients, follow up after hospitalizations, emergent events, or concerning labs as needed, and document in eCW to support clinical care.
Greet patients warmly and use their preferred names; provide physical assistance when needed; collaborate frequently with medical assistants and providers about schedules; and support clinic associates and team partnerships.