Health Center Manager

Family HealthCare Network•Visalia, CA

6h•$81,531 - $122,297

About The Position

The Health Center Manager supervises the health center’s operational functions, including daily operations, customer service, compliance, billing, business services such as health information and referrals, support staff, and facilities. The role manages departmental staff and performance, supports hiring and promotion decisions, develops staff capability, delegates work, contributes to budget development, monitors expenses, and ensures compliance with regulations, workflows, policies, procedures, and employee reporting requirements. The manager oversees health center processes and resources, including patient registration, demographic updates, insurance eligibility verification, daily payment deposits, clinical quality measures and tracking, clinical logs, referrals, health information requests and scanning, competency assessments, work-area and exam-room inspections, internal audits, and biological monitoring. The position coordinates efficient patient flow through supervisors, supports appropriate scheduling and coverage, and promotes a culture of excellent customer service. When overseeing Health Education functions, the manager develops and monitors workflows and programs intended to improve care efficiency, effectiveness, and health outcomes. The manager ensures program goals and performance measures are met and works with external agencies while monitoring applicable grant requirements and monthly reports. The role may require presenting or working at any FHCN location based on business needs and performing other duties as assigned.

Requirements

Effective June 1, 2026, proficiency in written and verbal communication, basic mathematics, computer applications, and technical systems, acquired through one of the stated education and experience pathways.
One pathway is completion of a bachelor’s degree program with a recognized major and a minimum cumulative GPA of 2.5.
Alternatively, a combination of relevant experience and a high school diploma with a minimum cumulative GPA of 2.5, or GED with a minimum overall score of 162.5, plus healthcare-related knowledge acquired through a trade school, paraprofessional, or certificate-type program.
Proof of GPA from a higher-level degree may be provided in lieu of the high school diploma or bachelor’s degree when the higher-level degree GPA is stronger.
At least four years of leadership experience, or five years of progressively greater responsibility or significant contributions to projects and initiatives demonstrating leadership skills.
Thorough understanding of the theory of the profession sufficient to determine why work is performed.
Minimum credit score of 650.
Ability to prepare complex Microsoft Word documents, including tables, charts, and graphs.
Ability to analyze data in Microsoft Excel using formulas, functions, lookup tables, and other standard spreadsheet elements.
Ability to develop sophisticated Microsoft PowerPoint presentations using embedded objects, transitions, and other elements.
Ability to communicate opinions and synthesized or analyzed information effectively, verbally and in writing.
Ability to resolve conflicts involving employees, customers or clients, the public, legal entities, or governmental authorities.
Ability to compile, analyze, and prepare information in written form, including correspondence, reports, articles, and other documentation.
Ability to convey technical information effectively to non-technical audiences.
Regular attendance is an essential function of the position.
Ability to work at any FHCN location at the beginning of or during a shift, based on business need.

Responsibilities

Manage departmental staff, including performance evaluations, recognition, coaching, counseling, and disciplinary recommendations.
Recommend hiring, termination, advancement, promotion, and other status changes for assigned supervisors and their staff.
Demonstrate leadership behaviors, build accountability and excellence, and lead change in support of organizational goals.
Develop and manage action plans aligned with the organization’s strategic direction.
Communicate effectively, develop staff talent, delegate departmental duties, and ensure department performance.
Assist with departmental budget development and monitor expenses against budget.
Ensure regulatory compliance and adherence to departmental workflows, policies, and procedures.
Ensure employees receive required instruction and training, and work with supervisors on remediation when needed.
Recommend workflow, policy, and procedure changes based on performance metrics, outcomes, and supervisor feedback.
Ensure employee-related reporting and tracking requirements are met.
Oversee front registration, demographic updates, insurance eligibility verification, and daily payment deposits.
Ensure clinical quality measures, clinical tracking, and daily clinical logs are maintained according to protocols.
Ensure referral and health information request processes, including scanning procedures, comply with requirements.
Manage health center operations and resources to meet goals.
Coordinate and participate in annual skills proficiency and competency testing.
Inspect work areas and exam rooms for compliance with OSHA and other regulatory guidelines.
Ensure internal audits and required biological monitoring are completed.
Coordinate front-office, back-office, and ancillary services through supervisors to support efficient patient flow.
Ensure schedules provide appropriate coverage and promote the organization’s customer-service standards.
When overseeing Health Education, develop, implement, and monitor workflows and programs that improve patient care and health outcomes.
When overseeing Health Education, manage programs and performance measures, including applicable perinatal, Every Woman Counts, Title X, health home, hospital visit, prenatal record, health education class, and chronic care education activities.
When overseeing Health Education, coordinate with external agencies and monitor applicable grant requirements, including monthly reports.
Adhere to the Attendance and Absenteeism Policy.
Be able to present to and work at any FHCN location based on business need.
Perform other duties as assigned.