Health & Wellness Center Manager

Southwest Womens Oncology Inc • Albuquerque, NM

3d • Onsite

About The Position

The Health and Wellness Center Manager is the operational leader of the Optimum Human center, responsible for the day-to-day performance of all business units, team development, client satisfaction, and the financial health of the operation. The role oversees daily operations, develops and implements strategies and documented processes, manages budgets and performance metrics, and ensures that services meet the organization’s standards and growth goals.

The manager works closely with the Chairman and executive leadership on objectives and strategy; with clinical and medical staff on service delivery and care protocols; with department leads and frontline team members on operations and development; and with finance and administrative leadership on budgets, KPIs, and reporting. This is a hands-on leadership position that sets operational standards, builds systems, and reinforces the organization’s culture.

The role also represents the Optimum Human brand, builds lasting client relationships, protects client confidentiality, and leads a high-performance, inclusive, and collaborative team. Success includes establishing effective relationships and identifying operational priorities in the first 90 days; documenting and strengthening operational standards and improving team accountability and performance within six months; and building sustainable infrastructure that supports growth during the first year.

Requirements

• 10 or more years of operational leadership experience, preferably in healthcare, wellness, medical aesthetics, or a high-performance service environment.
• Proven experience building and leading high-performance teams in a multi-unit or multi-service-line environment.
• Strong financial management skills, including budgeting, KPI development, and operational reporting.
• Demonstrated ability to create systems, processes, and written procedures that improve organizational efficiency.
• Exceptional communication, coaching, and conflict-resolution skills, with a direct and constructive leadership style.
• Experience leading operational turnarounds or rebuilding service and performance standards in an underperforming environment.

Nice To Haves

• Experience in medical spa, integrative medicine, concierge health, or wellness center operations.
• Familiarity with HIPAA compliance requirements in a clinical or wellness setting.
• Experience implementing technology platforms or innovation programs that improved service delivery or client experience.

Responsibilities

• Oversee daily operations across all Optimum Human business units to ensure efficiency, consistency, quality, and scalability.
• Develop and execute operational strategies aligned with the organization’s mission, brand standards, and growth goals.
• Create written systems, processes, and procedures that support operational excellence and reduce reliance on institutional knowledge.
• Identify and implement solutions and technologies to improve service delivery and the client experience.
• Build and maintain client relationships that support loyalty, retention, and repeat business.
• Represent Optimum Human as a brand ambassador and reinforce its values, standards, and mission.
• Promote client comfort, well-being, and satisfaction at every touchpoint.
• Ensure adherence to HIPAA regulations and maintain client confidentiality.
• Lead, manage, coach, and develop a diverse team while fostering a high-performance, inclusive, and collaborative culture.
• Resolve personnel and operational issues promptly and address conflict directly and constructively.
• Promote continuous education and innovation so the team remains current on best practices and emerging technologies.
• Manage budgets, resources, and KPIs to support financial health and operational success across business units.
• Collaborate with the executive team to define objectives, track key results, and drive accountability.
• Monitor center performance metrics and provide clear, actionable reporting to leadership.

Benefits

• Competitive salary
• Medical, dental, and vision insurance
• 401(k)
• Paid time off
• Access to the Optimum Human Performance Center, including a full AI gym suite, recovery modalities, and body composition tracking
• Opportunity to grow within the Optimum Platform

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed