Coordinator - Wellness Center

CCC Social Sourcing • Chicago, IL

2d

About The Position

The Coordinator – Wellness Center coordinates front-office activities and provides customer service, clerical and administrative support, and referral services to help deliver mental health and wellness services to students and staff at Kennedy-King College. Reporting to the Clinical Director-Wellness Center, the Coordinator serves as an initial point of contact and helps maintain a welcoming, professional, and caring environment. The position supports student retention, success, and campus wellness.

Requirements

• Bachelor’s degree from an accredited college or university; a health-related, counseling, or social services field is preferred.
• At least one year of professional experience in a community, mental health, or social services agency performing intake and/or serving clients.
• Experience using case-management and coordinated-care techniques.
• Experience working with individuals with disabilities and/or mental health concerns.
• Ability to assess risk and provide an appropriate response.
• Excellent customer-service skills and the ability to meet confidentiality requirements.
• Knowledge of the diverse academic, socioeconomic, cultural, and ethnic backgrounds of students and staff.
• Knowledge of wellness and mental health issues affecting college students.
• Knowledge of office methods, procedures, and equipment, as well as correct English usage, spelling, grammar, and punctuation.
• Excellent interpersonal, verbal, and written communication skills; strong organizational skills; and event-planning and organization skills.
• Ability to relate to a culturally diverse student body, faculty, and staff, and to handle sensitive and confidential matters appropriately.
• Demonstrated willingness to take on responsibilities and job challenges, reliability, responsibility, and sensitivity to others’ needs and feelings.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Chicago residency is required for full-time employees within six months of hire.
• A combination of education and experience may be considered based on the applicant’s credentials.

Nice To Haves

• A degree in a health-related, counseling, or social services field is preferred.

Responsibilities

• Staff the front desk, answer phones, and welcome students, faculty, staff, and other visitors.
• Respond to inquiries; explain Wellness Center policies and procedures; and provide information about services and planned events.
• Conduct first-level intake by engaging clients and requesting completion of intake forms.
• Review intake information and alert a supervisor, clinical counselor, or designated staff member when a client appears to be in significant distress or needs crisis intervention or immediate assistance.
• Use Titanium, a HIPAA-compliant medical records system, to enter intake data, schedule clinical counselor appointments, and register clients for workshops and events.
• Prepare reports and provide data on services, clinician hours, and other Wellness Center activities.
• Refer clients to community services and resources, and assist them in locating and obtaining free or low-cost services using the Center’s resource information.
• Collaborate with staff to plan, organize, and carry out events such as Wellness Fairs and health screenings.
• Coordinate event logistics, including arranging space, tables, chairs, and audio equipment; track attendance through participant sign-in; and maintain the event calendar.
• Create flyers and conduct outreach to promote Wellness Center services.
• Visit classrooms to give brief presentations about available services and distribute informational materials.
• Coordinate with the Marketing Department to prepare promotional materials.
• Attend professional development sessions as directed by the supervisor.
• Perform related duties as required.

Benefits

• Excellent health and welfare benefit package.
• Long-term savings and investment programs, including 403(b) and 457(b) Investment Plans.
• Pension plan through the State University Retirement System (SURS).
• Vacation, holiday, personal, and sick days.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level