Wellness Coordinator

UnitedHealth Group•Eden Prairie, MN

11h•$18 - $32•Remote

About The Position

Wellness Coordinators provide non-clinical care coordination and administrative support to members with behavioral health and substance abuse needs. They serve as primary care navigators by locating and engaging members, screening for and identifying gaps in care, addressing social determinants of health (SDOH) needs, and developing individual care plans to overcome barriers to accessing care. They also support the Behavioral Health Case Management department by assigning referrals, preparing chart summaries, and verifying member demographics. This is a remote nationwide position. The schedule is Monday through Friday, 40 hours per week, during standard business hours between 8:00 a.m. and 5:00 p.m. in the applicable market time zone (PST or CST).

Requirements

High school diploma.
At least 2 years of behavioral health and case management experience.
At least 1 year of computer proficiency experience.
At least 1 year of dual-diagnosis experience involving mental health and substance abuse.
At least 1 year of experience handling sensitive issues with members and providers confidentially.
Access to a designated quiet workspace at home, separate from non-work areas, with the ability to secure Protected Health Information (PHI).
Live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or have existing high-speed internet service.
Ability to work a 40-hour workweek in the applicable market time zone (PST or CST).
Flexibility, timely follow-through, attention to detail, and willingness to learn.
Solid oral and written communication skills, particularly telephone skills.
Effective organizational and scheduling skills.
Excellent customer service skills.
Solid teamwork and team-building skills.

Nice To Haves

Experience in an environment requiring coordination of benefits and use of multiple groups and resources for patients.
Working knowledge of community-based resources and services.
Creative problem-solving skills and ability to use community and network resources to meet members' needs.
Initiative in achieving individual, team, and organizational goals and objectives.

Responsibilities

Work in inbound and outbound member queues.
Document in multiple electronic documentation systems.
Coordinate information with clinical team partners.
Provide behavioral health benefit education.
Contact members to screen for and identify gaps in care.
Provide network referrals and appropriate community resources to help members engage with mental health and substance use treatment.
Provide administrative support, including assigning referrals, preparing chart summaries, and verifying member demographics.
Perform other duties as assigned.

Benefits

Paid time off accrued beginning with the first pay period.
Eight paid holidays.
Medical plan options and participation in a Health Spending Account or Health Savings Account.
Dental, vision, life and AD&D insurance.
Short-term and long-term disability coverage.
401(k) savings plan.
Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee referral bonus program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and incentive and recognition programs.
401(k) contribution.