Manager, Health Center

Cano Health • Deerfield Beach, FL

7d

About The Position

The Health Center Manager leads the daily operations of a clinic, ensuring efficient, high-quality, patient-centered care. The role oversees clinical, administrative, and financial functions; leads clinic staff; supports regulatory compliance and operational excellence; and aligns clinic performance with value-based care metrics and organizational objectives. The manager works with care teams, regional leaders, growth teams, and community resources to improve patient experience, retention, and clinical and financial outcomes.

The position includes oversight of clinical workflows, scheduling, patient flow, documentation, billing-day closeout, expenses, quality dashboards, safety protocols, patient complaints, onboarding, timekeeping, PTO coverage, and the employee lifecycle for direct reports. It also involves travel to assigned clinics or territories as needed. Work is performed under usual office conditions, with extended computer and phone use and occasional standing, walking, and climbing.

Requirements

• High school diploma and at least 5 years of relevant experience in healthcare or a similar service industry; or an associate degree and at least 3 years of relevant experience; or a bachelor’s degree in Healthcare, Business, or Public Administration and at least 2 years of relevant experience.
• Strong leadership and coaching skills.
• Excellent communication and conflict-resolution abilities.
• Patient-first mindset and hands-on leadership style.
• Proactive problem-solving and sound escalation judgment.
• Deep understanding of value-based care and population health goals.
• Ability to work in fast-paced, team-based environments.
• Ability to work at a personal computer and use a phone for extended periods.
• Ability to stand, sit, walk, and occasionally climb; ability to lift up to 50 pounds.
• Flexibility to travel to clinical sites as needed.

Nice To Haves

• BLS certification and ability to respond to medical emergencies.
• Bilingual in English and Spanish.
• Superuser-level proficiency with eCW electronic medical records.
• Proficiency with Ring Central, Workday, Oracle, Power BI, Excel, Word, Teams, PowerPoint, healthcare portals such as Availity and payer systems, TripMaster, compliance tools such as NAVEX, and ticketing systems such as Cano.Net.

Responsibilities

• Oversee daily clinical operations, provider schedules, patient flow, visit types, team huddles, EMR workflows, encounter closures, and documentation accuracy.
• Ensure clinic readiness for emergencies and drills and oversee safety standards, including OSHA, HIPAA, and CLIA requirements.
• Reconcile daily collections, close billing days, manage petty cash, oversee clinic expenses in Oracle, and ensure financial protocols are followed.
• Audit scheduling, coverage, interpreter and transportation needs, and room availability; lead end-of-day reviews and escalate critical issues.
• Lead compliance and quality efforts involving HIPAA, OSHA, infection control, vaccine storage, quality dashboards, incident reporting, and corrective actions.
• Serve as site leader for emergency response protocols.
• Ensure effective check-in and checkout and front desk operations; resolve patient complaints and support patient satisfaction.
• Oversee new patient onboarding, portal use, patient education, non-compliance workflows, and disenrollment workflows.
• Analyze performance trends and implement strategies to meet value-based care contract goals and improve clinical and financial outcomes.
• Collaborate with care teams and regional leaders, participate in quality improvement workgroups, and advocate for operational tools and resources.
• Partner with the Growth team on clinic tours and new-patient onboarding; support patient retention and high-touch engagement.
• Coordinate with care managers and community resources to address Social Determinants of Health.
• Oversee accurate and timely employee timesheet submissions, PTO calendar maintenance, and staffing coverage.
• Coordinate with HR and payroll to resolve timekeeping discrepancies and track hours and leave balances; answer staff inquiries about timekeeping and PTO.
• Oversee hiring, job and compensation changes, and offboarding for direct reports; collaborate with regional leadership on organizational initiatives and center-level strategic goals.
• Hire, train, and manage front desk staff, medical assistants, and referral coordinators.
• Conduct regular one-on-ones, huddles, and performance reviews; foster accountability, service excellence, and staff engagement.
• Identify training needs and manage performance improvement plans.
• Advocate for patients, provide warm and personalized greetings, assist patients physically when needed, and collaborate frequently with medical assistants and providers to monitor schedules.
• Support clinic associates and the team as needed and available.
• Travel to clinical sites as needed, with expected travel of 0–25%.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED