Assistant Health Center Manager

Virginia League for Planned Parenthood•Richmond, VA

4d•$53,207 - $62,596•Onsite

About The Position

The Assistant Health Center Manager (AHCM) supports day-to-day leadership and operations at the Virginia League for Planned Parenthood’s Hamilton Clinic. The role provides on-the-floor support and facilitates patient flow for health center staff, while assisting the Health Center Manager with administrative responsibilities. Working in partnership with the Health Center Manager, the AHCM provides managerial oversight to the clinical support team to help ensure regulatory compliance and effective operations. The position promotes a team-based approach to client-centered healthcare. The AHCM may serve as manager when the Health Center Manager is absent, coordinates staffing and clinic operations, contributes to staff hiring and development, monitors performance and service standards, and supports financial stewardship, electronic health record use, regulatory compliance, and facility readiness. This is a full-time, on-site position of approximately 40 hours per week. Hours may vary Monday through Saturday between 8:30 a.m. and 6 p.m.

Requirements

One to two years of experience in a healthcare environment.
High school diploma.
Licensed staff must have BLS certification on file.

Nice To Haves

Applicants with MA, LPN, or other licensure credentials are encouraged to apply.

Responsibilities

Serve as manager in the absence of the Health Center Manager.
Coordinate daily with the Health Center Manager to ensure staffing meets patient-schedule needs and maximizes efficiency.
Provide on-the-floor support across services, including facilitating patient flow.
Participate in hiring, onboarding, training, and disciplinary processes for health center staff.
Promote a client-centered service model and responsive service delivery.
Lead departmental efforts to meet goals for customer service, productivity, revenue generation, and regulatory compliance.
Contribute to a positive work environment by following through on tasks, taking initiative, collaborating with the team, and identifying solutions.
Hold health center staff accountable to service standards and compliance with medical, administrative, and security protocols.
Provide ongoing feedback to team members on productivity, quality of patient care, operational assessment, customer service, and teamwork, recognizing achievement and identifying areas for improvement.
Monitor monthly productivity goals, inventory usage, and staffing as a financial steward to support successful operations and financial stability.
Oversee effective use of Electronic Health Records, including staff usage, training coordination, and patient flow.
Monitor and ensure compliance with VLPP medical protocols and administrative procedures, HIPAA, CLIA, OSHA, and state pharmacy regulations.
Submit audit data when assigned and ensure the health center meets agency Quality Assurance requirements.
Assist with facility-system maintenance and serve as the onsite contact for maintenance vendors as needed, ensuring facilities are clean, professional, and ready for service delivery.