Health Center Assistant - Express

The Providence Community Health Centers, Inc. • Cranston, RI

8d

About The Position

The Health Center Assistant supports the care team as assigned, working cooperatively with staff in the capacity of Health Aide, Patient Services Representative, Health Information Assistant, or general clerical support. The role assists with patient care, front-desk and scheduling functions, records, and general organizational support for patients across the life span. It also contributes to coordinated, patient-centered care and maintains patient confidentiality.

Requirements

• Basic Life Support/CPR certification.
• Ability to perform responsibilities across the life span, including with infants, children, adolescents, adults, and geriatric patients.
• Clear diction and effective conversational skills for communicating with a multicultural, multiethnic, and multilingual patient community.
• Computer literacy.
• Ability to communicate sensitively and compassionately with people from diverse backgrounds.
• High school diploma (business course) or equivalent.
• Completion of a medical assistant program that includes a 180-hour internship requirement for graduation.

Nice To Haves

• Familiarity with Physician Computer Network.
• For float positions, reliable on-demand transportation and a current, active Rhode Island driver's license are essential.

Responsibilities

• Assist physicians, nurse practitioners, and registered nurses with patient care, including taking and recording vital signs, height, and weight; operating an EKG machine; completing point-of-care testing and developmental screenings; preparing patients and work areas for examinations; completing refill requests; and documenting procedures and tests in patient charts.
• Answer incoming telephone calls, schedule patients using the automated appointment scheduling process, interview incoming patients to verify identity, maintain provider appointment schedules, verify financial and insurance information, collect service payments, and record required data.
• Insert patient-related materials as required and maintain separate logs and records related to care and compliance.
• Provide general clerical support throughout the organization as needed, including filing, answering and rerouting calls, preparing data reports, and compiling statistics.
• Work with all members of the Health Care Team to achieve coordinated, patient-centered care; demonstrate knowledge of PCHC’s patient care management plan goals and objectives; and perform and communicate individual role-related tasks effectively.
• Maintain patient confidentiality at all levels of interaction.
• Provide general interpretation support for clinical staff.
• For some clinics, work with immigration-related documentation, including passport immunizations, Immigration 693 forms, and Refugee I-94 Cards.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED