Donation Express Team Leader - Fairfax Express Donation Center

Goodwill of Greater Washington•Fairfax, VA

About The Position

The Donation Express Team Leader supports the Donation Express Manager in operating brick-and-mortar and/or mobile Donation Express sites. The role helps ensure a smooth donation process, provides excellent service to donors, and may perform all Donation Express staff duties, including greeting donors, safely unloading vehicle donations, completing donor receipts, and sorting and processing donated items. The position assists with safety and security procedures, complaint resolution, staffing, records, time and attendance, interviews, training, performance evaluations, and improving work methods. It supervises Donation Express staff, including Donation Attendants. Weekend and holiday work is required as needed to support business needs. This is a retail leadership role in a dynamic work environment. The employer describes opportunities for professional growth and offers compensation, healthcare, paid time off, and bonus potential. The position has no inventory or overnight responsibilities.

Requirements

High school diploma or equivalent.
At least 6 months of supervisory experience and/or successful completion of the TRAc program.
Excellent customer service skills.
Basic computer skills.
Ability to communicate effectively verbally and in writing.
Ability to perform basic math.
Ability to read and understand internal documents related to store operations.
Ability to walk, stoop, stand, bend, kneel, and climb continuously for prolonged periods, up to 7 hours per 8-hour shift.
Ability to frequently lift 40–50 pounds.
Valid driver’s license and continuous access to a reliable vehicle.
Must pass DOT certification.

Responsibilities

Support the Donation Express Manager in operating brick-and-mortar and/or mobile Donation Express sites.
Communicate professionally by email, orally, and in writing.
Monitor and ensure a smooth donation process at the site.
Provide excellent customer service, greet donors, safely unload donations from vehicles, complete donor receipts, and sort and process donated items when needed.
Assist with enforcing Donation Express safety and security procedures.
Assist in resolving complaints.
Provide input for associate interviews and performance evaluations.
Work weekends and holidays as required to support business needs.
Maintain a professional appearance in accordance with Goodwill uniform standards.
Assist with maintaining staffing levels in line with budgets.
Assist the Donation Express Manager with accurately recording department work.
Assist with monitoring the time and attendance system.
Assist with interviewing, training, and instructing workers to develop their full working potential.
Assist in developing efficient and effective work-simplification and material-processing methods and procedures.
Perform other duties as directed and required.
Supervise Donation Express staff, including Donation Attendants.