Donation Express Team Leader - Fairfax Express Donation Center

Goodwill of Greater Washington•Fairfax, VA

About The Position

The Donation Express Team Leader supports operations at brick-and-mortar and/or Mobile Donation Express sites, helping ensure a smooth donation process and excellent service to donors. The role supervises Donation Express staff, including Donation Attendants, and assists the Donation Express Manager with staffing, records, time and attendance, interviews, training, performance evaluations, and effective work procedures. The position may perform all Donation Express staff duties as needed, including greeting donors, safely unloading donations, completing donor receipts, and sorting and processing donated items. The role requires weekend and holiday work as needed to support business operations.

Requirements

High school diploma or equivalent.
At least 6 months of supervisory experience and/or successful completion of the TRAc program.
Excellent customer service skills.
Basic computer skills.
Ability to communicate effectively verbally and in writing.
Ability to perform basic math.
Ability to read and comprehend internal documents related to store operations.
Ability to continuously walk, stoop, stand, bend, kneel, and climb for prolonged periods, up to 7 hours per 8-hour shift.
Ability to frequently lift 40–50 pounds.
Valid driver’s license and continuous access to a reliable vehicle.
Must pass DOT certification.

Responsibilities

Support the Donation Express Manager with operations at brick-and-mortar and/or Mobile Donation Express sites.
Communicate professionally by email, orally, and in writing.
Monitor and ensure a smooth donation process at the site.
Perform Donation Express staff duties as needed, including providing customer service, greeting donors, safely unloading donations, completing receipts, and sorting and processing donated items.
Assist in enforcing Donation Express safety and security procedures.
Assist with settling complaints.
Provide input for associate interviews and performance evaluations.
Work weekends and holidays as required by business needs.
Maintain a professional appearance in accordance with Goodwill uniform standards.
Assist with maintaining staffing levels in relation to budgets.
Help the Donation Express Manager accurately record department work.
Assist with monitoring the time and attendance system.
Assist with interviewing, training, and instructing workers to develop their full working potential.
Assist in developing efficient and effective work-simplification and material-processing methods and procedures.
Perform other duties as directed and required.
Supervise Donation Express staff, including Donation Attendants.