Donation Express Attendant

Goodwill Industries of Middle Tennessee • Murfeesboro, TN

2d

About The Position

The Donation Express Attendant supports consistent daily donation acquisition at Donation Express Centers and represents Goodwill’s commitment to hospitality. The role assists donors promptly and courteously while unloading donations and providing receipts, safeguards donations by sorting and packing items in appropriate receptacles, and maintains a clean, organized area in and around the center.

The attendant works scheduled hours, opens and closes the site on schedule, records donations, communicates daily donor counts, and coordinates supply needs and hazards with a supervisor. The role also supports transportation staff with trailer sweeps and exchanges where applicable, shares Goodwill information with donors, and communicates Goodwill’s mission. The attendant must follow company policies, procedures, and legal requirements and perform other duties as assigned.

Requirements

• Education: None required.
• One year of experience working with the public is desired.
• Ability to lift and carry over 50 pounds.
• Ability to push and pull loads over 50 pounds.
• Ability to work with people professionally.
• Ability to work independently toward agreed-upon goals and objectives.
• Ability to read, write, and perform simple addition to complete required paperwork.
• Ability to maintain a mature, neat, and clean image for Goodwill Industries.
• Ability to work without constant supervision.
• Ability to distinguish acceptable from unacceptable donations and communicate this to donors.
• Must provide own transportation to assigned donation centers.
• Excellent interpersonal skills and ability to relate well to clients and employees.

Nice To Haves

• Experience working outdoors is preferred.

Responsibilities

• Greet donors promptly and cheerfully, provide receipts, and handle donated items with care and gratitude.
• Maintain prompt and consistent attendance, work scheduled hours, and open and close the site on schedule.
• Decline donations graciously when appropriate, following Goodwill policy for non-acceptable items.
• Sort and secure donations as designated by the Director of Donations, DEC Manager, and Supervisor(s).
• Accurately record donations and complete daily donation summary sheets in a timely manner.
• Call in the donor count every work day to communicate donation center activity.
• Organize the DEC supply table and promptly communicate collection center needs or hazards to a supervisor.
• Assist transportation staff with trailer sweeps and exchanges where applicable.
• Maintain a clean and safe environment by sweeping and picking up inside and immediately outside the DEC site and on the property.
• Attend mandatory DEC meetings designated by the Supervisor.
• Distribute Goodwill flyers, handouts, and other written information to donors as directed by management.
• Continually and effectively communicate Goodwill’s mission to donors.
• Comply with company policies and procedures and legal requirements.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed