Donation Express Attendant

Goodwill Industries of Middle Tennessee • Nashville, TN

1d

About The Position

The Donation Express Attendant helps acquire donations consistently at Donation Express Centers while representing Goodwill’s commitment to hospitality. The attendant assists donors promptly and courteously with unloading donations and provides receipts. The role also safeguards donations by sorting and packing items into proper receptacles and maintains a clean, organized area in and around the center.

The attendant works scheduled hours, opens and closes the site on schedule, records donation activity, communicates donor counts and supply needs, and follows Goodwill policies and procedures. The role may also involve assisting transportation staff with trailer exchanges and sharing information about Goodwill’s mission with donors.

Requirements

• One year of experience working with the public is desired.
• Ability to lift and carry over 50 pounds.
• Ability to push and pull loads over 50 pounds.
• Ability to work with people professionally.
• Self-motivation to work independently toward agreed-upon goals and objectives.
• Ability to read, write, and perform simple addition to complete required paperwork.
• Ability to maintain a consistently mature, neat, and clean professional image.
• Ability to work independently without constant supervision.
• Ability to distinguish acceptable from unacceptable donations and communicate this to donors.
• Must provide own transportation to assigned donation centers.
• Excellent interpersonal skills and ability to relate well to clients, employees, and other people.

Nice To Haves

• Experience working outdoors.

Responsibilities

• Provide courteous, prompt, and appreciative customer service to donors; greet them cheerfully, assist with unloading donations, and provide receipts.
• Handle donated items with care and gratitude.
• Maintain prompt and consistent attendance, work scheduled hours, and open and close the site on schedule.
• Graciously decline donations when appropriate, following Goodwill policy for non-acceptable items.
• Sort and secure donations as directed by the Director of Donations, DEC Manager, and supervisors.
• Accurately record donations and complete daily donation summary sheets in a timely manner.
• Call in the donor count each workday to communicate donation center activity.
• Organize the DEC supply table and promptly communicate collection center needs or hazards to a supervisor.
• Assist transportation staff with sweeps and trailer exchanges where applicable.
• Keep the work area clean and safe by sweeping and picking up inside the site and in the immediate outside area and on the property.
• Attend mandatory DEC meetings designated by the supervisor.
• Distribute Goodwill flyers, handouts, and other written information as directed by management.
• Continually and effectively communicate Goodwill’s mission to donors.
• Comply with company policies, procedures, and legal requirements.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed