Donation Express Attendant

Goodwill Industries of Middle Tennessee • Nashville, TN

3d

About The Position

The Donation Express Attendant supports the consistent daily acquisition of donations at Donation Express Centers (DECs). The role represents Goodwill’s commitment to hospitality by assisting donors promptly and courteously while they unload donations and receive receipts. The attendant safeguards donations by sorting and packing them in appropriate receptacles and maintains a clean, organized area in and around the donation center.

The attendant works scheduled hours, opens and closes the site on schedule, records donations and donor counts, communicates center needs and hazards, and assists transportation staff with trailer sweeps and exchanges where applicable. The role also involves attending required DEC meetings, sharing Goodwill information with donors, and communicating Goodwill’s mission. Employees must follow company policies, procedures, and legal requirements and perform other duties as assigned.

Requirements

• Education: None.
• One year of experience working with the public is desired.
• Able to lift and carry more than 50 pounds.
• Able to push and pull loads of more than 50 pounds.
• Able to work with people professionally.
• Self-motivated and able to work independently toward agreed-upon goals and objectives.
• Able to read, write, and perform simple addition to complete required paperwork.
• Able to maintain a mature, neat, and clean image for Goodwill Industries.
• Able to work without constant supervision.
• Able to recognize acceptable and unacceptable donations and explain the distinction to donors.
• Must provide own transportation to assigned donation centers.
• Excellent interpersonal skills and ability to relate well to clients and employees.

Nice To Haves

• Experience working outdoors is preferred.

Responsibilities

• Provide courteous, prompt, and appreciative service to donors, including greeting them and providing donation receipts.
• Handle donated items with care and gratitude.
• Maintain prompt and consistent attendance, work scheduled hours, and open and close the site on schedule.
• Graciously decline donations when appropriate and follow Goodwill policy for non-acceptable items.
• Sort and secure donations as directed by the Director of Donations, DEC Manager, and Supervisor(s).
• Accurately record donations and assist with daily donation summary sheets in a timely manner.
• Call in the donor count every work day.
• Organize the DEC supply table and timely communicate collection center needs or hazards to a Supervisor.
• Assist transportation staff with sweeps and trailer exchanges where applicable.
• Maintain a clean and safe work environment by cleaning the interior and immediate exterior area of the DEC site and property.
• Attend mandatory DEC meetings designated by the Supervisor.
• Distribute Goodwill flyers, handouts, and other written information as directed by management.
• Communicate Goodwill’s mission to donors.
• Comply with company policies and procedures and legal requirements.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed