Donation Express Attendant

Goodwill Industries of Middle Tennessee • Smyrna, TN

4d

About The Position

The Donation Express Attendant supports the daily acquisition of donations at Donation Express Centers and represents Goodwill’s commitment to hospitality by assisting donors promptly and courteously, unloading donations, and providing receipts. The role safeguards donations by sorting and packing items into appropriate receptacles and maintains a clean, organized area in and around the donation center.

The attendant opens and closes the site on schedule, records donations and donor counts, communicates supply needs and hazards, and coordinates with transportation staff on trailer sweeps and exchanges where applicable. The role also shares information about Goodwill’s mission, follows company policies and legal requirements, attends required meetings, and performs other duties assigned by management.

Requirements

• One year of experience working with the public is desired.
• Ability to lift and carry more than 50 pounds.
• Ability to push and pull loads of more than 50 pounds.
• Ability to work with people professionally.
• Self-motivation to work independently toward agreed-upon goals and objectives.
• Ability to read, write, and perform simple addition to complete required paperwork.
• Ability to maintain a consistently mature, neat, and clean image for Goodwill Industries.
• Ability to work independently without constant supervision.
• Ability to recognize acceptable and unacceptable donations and communicate the distinction to donors.
• Must provide own transportation to all assigned donation centers.
• Excellent interpersonal skills and ability to relate well to clients, employees, and other people.
• Education: None.

Nice To Haves

• Experience working outdoors is preferred.

Responsibilities

• Provide courteous, appreciative service to donors, greet them promptly, handle donations carefully, and provide donation receipts.
• Maintain prompt and consistent attendance, work scheduled hours, and open and close the site on schedule.
• Graciously decline donations when appropriate in accordance with Goodwill policy for non-acceptable items.
• Sort and secure donations as designated by donation leadership and supervisors.
• Accurately record donations and complete daily donation summary sheets in a timely manner.
• Call in the donor count each workday to communicate donation center activity.
• Organize the Donation Express Center supply table and promptly communicate supply needs or hazards to a supervisor.
• Assist transportation staff with sweeps and trailer exchanges where applicable.
• Keep the work area clean and safe by sweeping and picking up inside and immediately outside the donation center and on the property.
• Attend mandatory Donation Express Center meetings designated by the supervisor.
• Distribute Goodwill flyers, handouts, and other written information to donors as directed by management.
• Communicate Goodwill’s mission to donors continually and effectively.
• Follow company policies, procedures, and legal requirements.
• Perform other duties assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed