Donation Express Attendant

Goodwill Industries of Middle Tennessee • Bellevue, TN

1d

About The Position

The Donation Express Attendant supports the daily acquisition of donations at Donation Express Centers (DECs). The role represents Goodwill’s commitment to hospitality by assisting donors promptly and courteously while unloading donations and providing receipts. The attendant safeguards donations by sorting and packing items into designated receptacles and maintains a clean, organized area in and around the center.

The position requires dependable attendance, working scheduled hours, and opening and closing the site on schedule. The attendant records donations, communicates daily donor counts and site needs, and assists transportation staff with trailer sweeps and exchanges where applicable. The role also includes sharing information about Goodwill’s mission, policies, and programs with donors, attending required meetings, and following company policies, procedures, and legal requirements.

Requirements

• One year of experience working with the public is desired.
• Ability to lift and carry more than 50 pounds.
• Ability to push and pull loads of more than 50 pounds.
• Ability to work professionally with people.
• Ability to work independently and stay motivated toward agreed-upon goals and objectives, without constant supervision.
• Ability to read, write, and perform simple addition to complete required paperwork.
• Ability to maintain a consistently mature, neat, and clean professional image.
• Ability to recognize acceptable and unacceptable donations and communicate the distinction to donors.
• Must provide own transportation to assigned donation centers.
• Excellent interpersonal skills and ability to relate well with clients, employees, and others.

Nice To Haves

• Experience working outdoors.

Responsibilities

• Greet donors promptly and cheerfully, provide donation receipts, and handle donated items with care and gratitude.
• Work scheduled hours, maintain consistent attendance, and open and close the site on schedule.
• Decline non-acceptable donations graciously in accordance with Goodwill policy.
• Sort and secure donations as directed by donation leadership and supervisors.
• Accurately record donations and help complete daily donation summary sheets in a timely manner.
• Call in the donor count every workday and communicate donation center activity.
• Organize the DEC supply table and promptly report collection center needs or hazards to a supervisor.
• Assist transportation staff with trailer sweeps and exchanges where applicable.
• Maintain a clean and safe work environment by sweeping and picking up inside and around the DEC site and on the property.
• Attend mandatory DEC meetings designated by the supervisor.
• Distribute Goodwill flyers, handouts, and other written information as directed by management.
• Communicate Goodwill’s mission to donors.
• Comply with company policies, procedures, and legal requirements.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed