Donation Express Attendant

Goodwill Industries of Middle Tennessee•Jackson, TN

13d

About The Position

The Donation Express Attendant supports consistent daily donation acquisition at Donation Express Centers (DECs) and represents Goodwill’s commitment to hospitality. The attendant assists donors promptly and courteously while unloading donations and providing receipts, safeguards donations by sorting and packing them in appropriate receptacles, and maintains a clean and organized area in and around the donation center. The role includes opening and closing the site on schedule, accurately recording donations and reporting donor counts, communicating center needs and hazards to supervisors, and assisting transportation staff with trailer sweeps and exchanges where applicable. The attendant also shares information about Goodwill with donors, communicates Goodwill’s mission, and follows company policies, procedures, and legal requirements.

Requirements

One year of experience working with the public is desired.
Must be able to lift and carry over 50 pounds.
Must be able to push and pull loads over 50 pounds.
Ability to work with people professionally.
Self-motivated to work independently toward agreed-upon goals and objectives.
Ability to read, write, and perform simple addition to complete required paperwork.
Ability to maintain a mature, neat, and clean image for Goodwill Industries.
Ability to work independently without constant supervision.
Ability to distinguish acceptable from unacceptable donations and communicate this to donors.
Must provide own transportation to assigned donation centers.
Excellent interpersonal skills and ability to relate well to clients and employees.
Education is not required.

Nice To Haves

Experience working outdoors is preferred.

Responsibilities

Provide courteous, appreciative customer service, greet donors promptly, issue donation receipts, and handle donated items with care.
Maintain prompt and consistent attendance; work scheduled hours and open and close the site on schedule.
Graciously decline donations when appropriate in accordance with Goodwill policy for non-acceptable items.
Sort and secure donations as designated by donation leadership and supervisors.
Accurately record donations and complete daily donation summary sheets in a timely manner.
Call in the donor count each work day to communicate donation center activity.
Organize the DEC supply table and promptly communicate collection center needs or hazards to a supervisor.
Assist transportation staff with sweeps and trailer exchanges where applicable.
Maintain a clean and safe work environment by sweeping and picking up inside and immediately outside the site and on the property.
Attend mandatory DEC meetings designated by the supervisor.
Distribute Goodwill flyers, handouts, and other written information to donors as directed by management.
Continually and effectively communicate Goodwill’s mission to donors.
Comply with company policies and procedures and legal requirements.
Perform other duties as assigned by management.