Donation Express Attendant

Goodwill Industries of Middle Tennessee • Smyrna, TN

3d

About The Position

The Donation Express Attendant supports consistent daily donation acquisition at Donation Express Centers and represents Goodwill’s commitment to hospitality. The role assists donors promptly and courteously as they unload donations, provides receipts, and handles donated items with care. The attendant sorts and secures donations in appropriate receptacles and maintains a clean, organized, and safe area in and around the donation center.

The position requires reliable attendance, working scheduled hours, and opening and closing the site on schedule. The attendant records donation activity, communicates donor counts and center needs, assists with trailer exchanges where applicable, and shares information about Goodwill’s mission and services with donors. The role also requires compliance with company policies, procedures, and legal requirements, along with other duties assigned by management.

Requirements

• One year of experience working with the public is desired.
• Ability to lift and carry over 50 pounds.
• Ability to push and pull loads over 50 pounds.
• Ability to work professionally with people.
• Ability to work independently toward agreed-upon goals and objectives, without constant supervision.
• Ability to read, write, and perform simple addition to complete required paperwork.
• Ability to maintain a mature, neat, and clean image.
• Ability to distinguish acceptable from unacceptable donations and explain this to donors.
• Must provide own transportation to assigned donation centers.
• Excellent interpersonal skills and ability to relate well to clients, employees, and other people.

Nice To Haves

• Experience working outdoors is preferred.

Responsibilities

• Greet donors promptly and cheerfully, provide donation receipts, and offer courteous, appreciative customer service.
• Handle donated items with care and gratitude.
• Attend work consistently and on time, work scheduled hours, and open and close the site on schedule.
• Graciously decline donations when appropriate in accordance with Goodwill policy for non-acceptable items.
• Sort and secure donations as directed by donation leadership.
• Accurately record donations and complete daily donation summary sheets in a timely manner.
• Call in the donor count each workday to communicate donation center activity.
• Organize the DEC supply table and promptly communicate supply needs or hazards to a Supervisor.
• Assist transportation staff with sweeps and trailer exchanges where applicable.
• Maintain a clean and safe work environment by sweeping and picking up inside the center and the immediate outside area and property.
• Attend mandatory DEC meetings designated by the Supervisor.
• Distribute Goodwill flyers, handouts, and other written information to donors as directed by management.
• Continually and effectively communicate Goodwill’s mission to donors.
• Comply with company policies, procedures, and legal requirements.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed