Senior Health Center Assistant

The Providence Community Health Centers, Inc.•Cranston, RI

About The Position

The Senior Health Center Assistant (Sr. HCA) serves as a team leader to Patient Services Representative (PSR) and Health Center Assistant (HCA) staff and acts as the super user for implementation and ongoing maintenance of the Electronic Health Record. The role oversees employee training and updates staff on new policies and procedures, processes, and programs. It also performs daily duties of a Patient Services Representative, Senior Patient Services Representative, Health Aide, Health Center Assistant, and general clerical support as needed. The Sr. HCA coordinates front-desk duties and staff workload, schedules breaks and lunches to ensure coverage, evaluates and develops staff competency, and helps maintain and troubleshoot clinic equipment. The position also assists providers with patient care, including recording vital signs and measurements, operating an EKG machine, conducting lab tests and controls, preparing patients and work areas for examinations, applying simple dressings, reviewing charts, documenting patient information, coordinating post-visit care, and assisting with referrals.

Requirements

Basic Life Support/CPR certification.
High school diploma or equivalent.
Completion of a medical assistant program.
At least 3 years of work experience as a PSR, Health Aide, or HCA involving both front-desk and patient-care duties with infants, children, adolescents, and adults in medical and OB/GYN settings.
Demonstrated outstanding customer-service performance.
Sound interpersonal skills when interacting with diverse patients and staff; ability to communicate sensitively and compassionately with people from diverse backgrounds.
Consistent attention to detail and strong multitasking skills.
Clear diction and conversational communication skills with a multicultural, multiethnic, and multilingual patient community.
Reliable transportation.
Ability to work a flexible schedule based on clinic and operational needs.
Computer proficiency, including Microsoft Word and Outlook/email.
Ability to gain proficiency in PCHC Practice Management and EMR software and provide training.

Nice To Haves

Previous demonstrated experience as a trainer or mentor.
Leadership experience.
Interest in improving patient care and ability to embrace change.
Fluency in English and Spanish, or in a second language as determined by the Health Center; ability to read, comprehend, and write in both languages is preferred.
Basic Excel proficiency, which may be gained during the probationary period.
Experience with the geriatric population.

Responsibilities

Coordinate daily front-desk staff duties and ensure timely and accurate performance.
Monitor PSR, Health Aide, and HCA workloads and schedule breaks and lunches to maintain appropriate coverage.
Oversee orientation and training for new PSRs, Health Aides, and HCAs, and update existing employees on new policies and procedures, processes, and programs.
Serve as an Electronic Health Record super user.
Evaluate PSR, Health Aide, and HCA competency; mentor and train staff in areas needing improvement.
Conduct periodic performance audits and annual competency skills assessments, monitor employee competency, and retrain staff when necessary.
Assist with maintaining and troubleshooting computer equipment, printers, copy machines, and fax machines, and coordinate repairs.
Assist providers with patient care, including recording vital signs, height, and weight; operating an EKG machine; conducting lab tests and controls; preparing patients and work areas for examinations; applying simple dressings; reviewing charts; recording patient information; coordinating post-visit care; and assisting with referrals.
Perform Patient Services Representative, Senior Patient Services Representative, Health Aide, Health Center Assistant, and general clerical duties as needed.
Coordinate with the center HCD and AHCD to open and close the clinic each day, as needed.
Train or lead staff in using Outlook/email and other basic computer tasks.