Manager, Global Security Operations Center

Castelion Corporation • Rio Rancho, NM

1d • Onsite

About The Position

The GSOC Manager leads the daily operation of Castelion’s Global Security Operations Center in New Mexico. The GSOC initially provides centralized monitoring, incident coordination, and security communications for the company. The manager leads GSOC Operators and coordinates their work with site security supervisors and officers. As Castelion establishes a future GSOC at its headquarters, the role supports an orderly transition while continuing to coordinate security operations for the New Mexico site.

The position requires onsite work in New Mexico and support for operational needs outside standard business hours, including occasional nights, weekends, or holidays. The role may require access to classified information or restricted U.S. Government sites, systems, or information. If designated, employment may depend on obtaining and maintaining the required security clearance or other government authorization and meeting applicable eligibility requirements. The role also requires access to applicable export-controlled information without additional export licensing.

Requirements

• At least 7 years of experience in physical security, security operations, emergency communications, dispatch, or a security operations center or control room.
• At least 2 years leading, supervising, or coordinating security personnel or operational teams.
• Experience coordinating incident response, escalations, shift coverage, and accurate operational reporting.
• Experience using CCTV, access control, alarm monitoring, dispatch, or incident management systems.
• High school diploma or GED.
• Ability to work onsite in New Mexico.
• Ability to obtain and maintain a U.S. Government security clearance if required for assigned work.
• Successfully complete required background screening and obtain and maintain required site credentials.
• Ability to access applicable export-controlled information without additional export licensing being required.
• If applicable, meet citizenship or other eligibility requirements imposed by law, regulation, executive order, or government contract requirements.

Nice To Haves

• At least 5 years supporting multiple sites or a centralized security operations function.
• Experience in aerospace, defense, advanced manufacturing, critical infrastructure, or a government environment.
• Experience developing standard operating procedures, training staff, reviewing incident reports, and tracking corrective actions.
• Familiarity with security systems such as Lenel, Avigilon, or comparable access control and video platforms.
• Strong written communication, sound judgment, discretion, and the ability to stay composed during time-sensitive and high-stress events.

Responsibilities

• Lead daily GSOC operations, including staffing, shift coverage, handoffs, operating procedures, escalation paths, and quality checks.
• Oversee GSOC Operators and coordinate security activity with site security supervisors, officers, third-party guard staff, company stakeholders, and emergency services.
• Maintain awareness of security events across company locations by coordinating monitoring of cameras, alarms, access control, incident reports, and other approved information sources.
• Ensure incidents, notifications, system outages, and follow-up actions are documented, communicated, reviewed, and escalated according to company procedures.
• Prepare the GSOC for growth and coordinate the transition of centralized functions to the future permanent GSOC while maintaining effective support for New Mexico.
• Support operational needs outside standard business hours, including occasional nights, weekends, or holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED