Manager, Global Quality Integration Capability Development

Mars•Chicago, IL

18d•$108,160 - $148,720

About The Position

The Manager, Global Quality Integration Capability Development, connects global integration strategy with shop-floor execution across the combined Mars and Kellanova manufacturing networks. In partnership with global Quality & Food Safety (Q&FS) subject matter experts, the role translates harmonized standards into persona-specific learning paths, digital job aids, and qualification toolkits. Using an agile sprint model aligned with integration cutover milestones, the manager leads capability development from competency-gap diagnosis to the creation of engaging, multi-modal instructional content. The position designs and executes the enterprise-wide training and capability-building roadmap supporting the integration of Mars Snacking and Kellanova through December 2027. It supports the harmonization of Q&FS culture, standards, and operating models, ensuring technical and operational Associates across legacy Mars and Kellanova sites are trained and qualified to deploy harmonized standards, food defense protocols, HACCP/HARPC programs, supplier quality standards, and laboratory and verification systems. The manager assesses capability needs across factories, co-manufacturers, innovation hubs, and corporate Q&FS teams; develops learning paths, qualification programs, and competency matrices; activates a site-based trainer network; coordinates training with integration and operational milestones; measures training and compliance outcomes; and develops digital and blended learning resources hosted within Mars University / Workday Learning.

Requirements

Bachelor’s or advanced degree in food science, quality management, or a closely related field.
At least 5 years of experience in retail operations, quality assurance, or compliance management; ideally in food, beverage, café, or hospitality.
Proven track record in multi-site governance.
Strong knowledge of QFS and regulatory requirements, with hands-on experience in food retail or hospitality.
Strong governance and analytical skills, including the ability to define operational KPIs, structure data, define dashboards, analyze and interpret data, generate executive reports, and provide input and calls to action for management reviews.
Strong knowledge of project management tools and demonstrated ability to manage complex, multi-site digital rollouts while maintaining regulatory and internal compliance.
Excellent communication and collaboration skills, with comfort driving change and alignment across multi-brand and franchise environments.
Experience managing communities of practice (CoPs) and influencing and engaging stakeholders in a diverse, multicultural, global environment.
Strong affinity with digital technologies, including hardware and software, and ability to independently build digital templates.
Understanding of digital concepts including wireless networks, hardware asset management (UEM), cybersecurity, data privacy frameworks (GDPR, CCPA), SSO, GenAI functionalities, APIs, data lakes, and PowerBI.

Nice To Haves

Knowledge of IoT systems, SaaS applications, and GenAI.
Experience setting up digital templates and inspection systems.

Responsibilities

Conduct training needs analyses across integrating factories, co-manufacturers, innovation hubs, and corporate Q&FS teams to identify skill shifts and process variances between legacy Mars and Kellanova operating standards.
Develop and standardize Q&FS integration learning paths, qualification programs, and competency matrices covering Mars Global Quality & Food Safety Standards (GQFS), Food Defense, HACCP, allergen management, pathogen control, sanitation, quality verification, laboratory testing, non-conformance management (CAPA), digital quality tools, LIMS, and incident escalation.
Build and activate a network of site-based Q&FS Champions / Lead Trainers across legacy Mars and Kellanova production facilities to support ongoing on-the-floor training and qualification.
Align training delivery with plant cutover dates, standards harmonization, and audit schedules in partnership with the Q&FS Integration Workstream Lead, Site Quality Managers, and Manufacturing Operations.
Define and track capability KPIs, training completion and qualification rates, audit-readiness metrics, and knowledge-retention assessments to demonstrate Day-1 compliance and ongoing operational maturity.
Create SOPs, digital quick reference guides (QRGs), and blended e-learning modules for the Mars University / Workday Learning repository.
Define operational KPIs, structure data, develop dashboards, analyze and interpret data, generate executive reports, and provide management reviews with input and calls to action.
Manage complex, multi-site digital rollouts while maintaining regulatory and internal compliance.
Drive change and alignment across multi-brand and franchise environments, and manage communities of practice (CoPs) while engaging stakeholders across a diverse, multicultural, global environment.
Build digital templates and work with digital experts on relevant technology, security, privacy, and data systems.