Manager, Global HR Ops/Policy Compliance & U.S. Immigration

Blackhawk Network•Pleasanton, CA

3d•Hybrid

About The Position

Blackhawk Network is seeking an experienced manager to oversee its Global HR Operations team of seven employees and manage U.S. immigration cases. The role is responsible for global HR processes and procedures, system alignment, data integrity, compliance with federal and state laws, and the creation and maintenance of company policies. It works collaboratively with Legal, management, HR colleagues around the world, regional HR Business Partners, HR Technology, Talent Management, and Finance. The position owns global compliance and policy work, HR internal controls, HRIS employee lifecycle workflows, process documentation and training, and a global data audit strategy. It also oversees U.S. onboarding and offboarding compliance, including background checks and unemployment claim responses, and is the program owner and primary contact for the company’s U.S. immigration law firm. The role is hybrid, with a preference for being onsite at the Pleasanton, California office on Tuesdays and Wednesdays.

Requirements

Bachelor’s degree in Human Resources, Organizational Development, or a business-related field.
At least 4–5 years of experience managing a Human Resources team and/or progressive experience as an HR Generalist or Business Partner managing a client group, with HR operations experience.
HRIS experience.
Knowledge of federal, state, and local employment laws and regulations.
Experience developing processes, procedures, and policies to reinforce U.S. employment laws.
Advanced analytical and critical-thinking skills, including the ability to analyze complex information and define and solve problems.
Ability to leverage AI-driven tools to optimize HR compliance workflows, improve process efficiency, and enhance data accuracy.
Strong written and oral communication skills, with attention to detail and accuracy.
Strong leadership, project management, and organizational skills.
Ability to work independently under pressure, multitask, and produce results.
Ability to manage multiple projects and meet critical deadlines.
Ability to build and maintain process documentation, tools, and tracking systems.
Ability to collaborate with teams in different regions while understanding regional needs and nuances.
Ability to work with data analytics and make decisions about process and system changes.
Strong interpersonal skills and a commitment to building relationships internally and externally.
Ability to ensure compliance with employee records.
Curiosity and adaptability toward emerging technologies, with successful implementation and use of AI tools to improve work, processes, or measurable results.
A sense of humor.

Nice To Haves

SAP experience.
iCIMS experience.

Responsibilities

Identify global compliance gaps and develop a roadmap to address them.
Manage existing global company policies and develop new policies.
Partner with regional HR Business Partners to maintain regional policies and procedures.
Partner with Legal on special projects and compliance-related topics.
Own HR internal controls and coordinate audit documentation with internal and external auditors.
Serve as the subject matter expert for global HRIS employee lifecycle workflows and train global HR Business Partners on processes and procedures.
Prepare training materials and communications, and train users on new processes and functionality.
Ensure HR practices within the role’s area of responsibility comply with standard policies, processes, and procedures.
Manage U.S. employee onboarding and offboarding compliance, including background check compliance and unemployment claim responses.
Partner with HR Technology on system configuration changes, process reengineering, and data governance to support usability and data quality.
Develop and monitor a global data audit strategy to ensure data integrity and compliance.
Manage escalations with HR Technology Partners concerning system and data issues affecting team efficiency and effectiveness.
Partner with Talent Management on special projects and initiatives.
Collaborate with regional teams to provide ongoing support and ensure global consistency across processes.
Directly manage the U.S. immigration caseload and oversee program design and processes.
Consult with managers on immigration laws and best practices.
Partner with managers and Finance on immigration program funding.
Serve as the program owner and main point of contact with the immigration law firm.
Complete additional projects and assignments as assigned.