Policy Compliance Manager

DHRM • Richmond, VA

1d • Onsite

About The Position

The Department of Behavioral Health and Developmental Services (DBHDS) is seeking a Policy Compliance Manager to promote quality community-based supports for people with developmental disabilities in Virginia. The position applies person-centeredness and self-determination principles to support and empower individuals as they prepare for independence and community life engagement. The role is based at the DBHDS Central Office.

The manager oversees program operations and supervises staff who validate Home and Community-Based Services (HCBS) waiver service delivery in accordance with state and federal regulations. The position collaborates with state agencies, community partners, families, providers, and other stakeholders; monitors policy developments affecting people with developmental disabilities; and develops, monitors, and reports organizational performance metrics. The manager also develops and delivers training on developmental-disability policies and represents DBHDS at relevant business, organizational, and stakeholder functions.

Requirements

• Supervisory or management experience in developmental-disability services, including direct support or IDD case management.
• Experience with best practices in person-centered service delivery and supporting the diverse needs of individuals with developmental disabilities and their families.
• Experience in human-services program administration, including recruiting, hiring, training, and supervising staff, and managing complex statewide initiatives.
• Skill in policy development and analysis, including interpreting regulatory guidance and evaluating complex information to provide evidence-based recommendations for program planning.
• Experience summarizing and presenting information and ideas orally and in writing to stakeholders and agency leadership.
• Experience designing programs and planning to achieve defined goals and objectives.
• Experience assessing program needs, recommending improvements, and independently resolving issues.
• Exceptional written and verbal communication skills, including respectful, empathetic communication with stakeholders with varying communication styles and abilities.
• Ability to foster and maintain effective, collaborative relationships with families, guardians, nonprofit providers, other state agencies, and public- and private-sector stakeholders.
• Ability to understand and present data analytics principles and techniques, interpret trends, analyze datasets, and translate insights into actionable recommendations.
• Ability to navigate and manage data within web-based or similar electronic record systems.

Nice To Haves

• Understanding of state and federal laws related to Medicaid Home and Community-Based Services (HCBS) and the CMS HCBS Settings Regulation Final Rule and their application to service provision.
• Experience in state government operations, process documentation, program evaluation methods, and quality assurance review systems.

Responsibilities

• Oversee program operations and supervise staff responsible for validating HCBS waiver service delivery in alignment with state and federal regulations.
• Collaborate with state agencies and community partners to strengthen quality of life and community participation for individuals with developmental disabilities.
• Engage with developmental-disability stakeholders to stay informed about emerging state and national policies and issues.
• Develop, monitor, and report organizational performance metrics.
• Develop and deliver training on developmental-disability policies.
• Represent DBHDS at business, organizational, and stakeholder functions as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed