Policy Enforcement Manager, Content Compliance

Etsy•New York, NY

4d•$96,000 - $144,000•Hybrid

About The Position

Etsy is seeking a Policy Enforcement Manager to join their global Trust & Safety organization. This individual contributor role will focus on driving enforcement consistency, anticipating emerging risks, and ensuring operational readiness for new initiatives. The position reports to the Senior Manager, Content Compliance and is a full-time role. The Content Compliance team works to meet regulatory requirements, enforce against illegal items, and prevent harm from items sold on Etsy.

Requirements

5+ years of experience in Trust & Safety, policy enforcement, compliance, or risk at a technology or marketplace company.
Experience owning seller or user-facing programs and communicating complex decisions clearly.
Demonstrated ability to build scalable enforcement frameworks and drive consistency and quality across operations.
Strong cross-functional project management and stakeholder partnership skills across Policy, Legal, Product, and Communications.
Sound judgment and ability to make high-stakes decisions in ambiguous, fast-paced situations.
Strong communication, influencing, and relationship-building skills across remote and global teams.
Proficiency in SQL or other data-querying tools.
Experience using Trust & Safety tools and platforms.
Familiarity with marketplace or platform compliance and relevant legal or regulatory requirements.

Responsibilities

Own policy enforcement and operations, including developing expertise in vertical policies and protocols, managing and reporting on enforcement activities, and leading implementation of changes.
Champion the seller experience by owning the seller-facing side of enforcement, ensuring clear and consistent communication, and advocating for fairness.
Drive consistency and quality by identifying and closing gaps in policy application, developing guidance for gray-area decisions, and building frameworks for sound decision-making.
Own appeals and customer concerns, taking point on high-priority cases and escalations, and coordinating with relevant departments.
Maintain feedback loops with Policy, Product, and Engineering to inform roadmap decisions, policy refinements, and tooling improvements.
Surface risks and shape solutions by spotting emerging abuse trends, conducting data-informed analyses, and translating findings into actionable recommendations.
Mentor and develop Enforcement Specialists.
Lead a strategic business area within Ops, focusing on seller experience, communications, and enforcement consistency, with exposure to QA, training, and process improvement.