Compliance Enforcement Officer

Salt Lake City Corporation

12d•$24 - $31•Onsite

About The Position

As part of the Urban Services Enforcement team, you will ensure that members of the public comply with important City ordinances and codes, specifically regarding parking. The team’s responsibilities include ensuring compliance with paid parking requirements, managing parking complaints from the public, aiding in parking-related conflict resolution, and responding to parking that does not comport with relevant laws, codes, and ordinances. Requires shift work including weekends, evening shifts and irregular hours in addition to regularly scheduled shifts and holidays on an as needed basis. Early application submittal is encouraged. This position will remain open until filled and may close at any time without notice.

Requirements

Graduation from high school or GED.
Must possess a valid state driver’s license or Utah driving privilege card.
Must be a minimum of 18 years of age.
Ability to work effectively with the public and demonstrate outstanding customer service skills.
Ability to constantly meet performance objectives in support of City’s goals and objectives.
Ability to safely operate vehicles such as jeeps, tow trucks and/or forklifts.
Ability to ride a bicycle for extended periods of time may be required.
Ability to make safety decisions and work in the public way.
Demonstrated ability to read and write legibly, and maintain accurate records.
The ability to use a computer and computer applications such as MS Office as well as ticketing and work management systems for the input/retrieval of data and reports.
Ability to maintain, uphold and control the integrity of secure informational databases on an operational need-to-know basis only.
Proven ability completing duties while following safety requirements and integrating safety concerns into daily operations

Nice To Haves

Previous enforcement experience.
Previous customer service experience.

Responsibilities

Enforces and explains parking code violations and ordinances to citizens.
Issues parking tickets when indicated at pay station areas, time zone areas, and safety and restricted parking zones, with a handheld enforcement system.
Marks restricted and timed zone parking areas and issues parking tickets when appropriate.
Patrols and enforces public parking areas and lots to ensure compliance of parking ordinances ensuring the safety of vehicular travel throughout the city.
Performs enforcement duties while either on a bicycle or in a city vehicle.
Properly maintains and keeps inspection reports for assigned bicycle and/or vehicle.
Serves as an ambassador for Salt Lake City, helping citizens & visitors with questions, concerns, and issues related to parking and general information.
Coordinates enforcement activities with various city departments.
Responds to and resolves citizen complaints in assigned areas including improper and/or illegally parked vehicles.
Reports suspicious activity to the proper agency throughout the city.
Issues impound notices, impounds vehicles and/or places/removes a vehicle immobilization device on vehicles when required.
Participates as part of an overall enforcement team and contributes positively towards team performance goals.
Completes all required documentation and reporting related to operational needs.
Accesses secure databases and inputs data as required for official operational purposes.
Maintains the integrity of secure informational databases and limits access on a need-to-know basis only.
Interacts and engages with all individuals experiencing homelessness while maintaining professionalism.
Participates in all aspects of disaster preparedness training & drills and is available to support the city as needed during extreme & disaster events.
Other duties as assigned.